<p><i>To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.</i></p><p></p><p><span>Job Category</span></p>Customer Success<p></p><p><span>Job Details</span></p><p></p><p><span><b><b>About Salesforce</b></b></span></p><p>Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and were looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforces core values at the heart of it all.</p><p></p><p>Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.</p><p></p><p></p><p></p><ul><li><div><div><div><div><ul><li><div><div><div><div><div><p><b><b><b>About Salesforce</b></b></b></p><p><span>We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.</span></p><p></p><p>As a subject-matter expert in this field, you will develop solutions to help customers realize their business goals and advise them on best practices for on-premise, cloud, and hybrid integration, and API management.</p><p><br /><b>What will you do- </b></p><ul><li><p>Continue to lead technical teams through multi-phased delivery projects and provide hands-on delivery guidance to influence standards for development, governance, and operational life cycle</p></li><li><p>Evangelize frameworks, project deliverables, best practices/policies and implementations to internal collaboration networks and IP sharing</p></li><li><p>Identify opportunities to expand MuleSoft footprint and drive further services and customer service, lead multiple engagements simultaneously, and drive partnerships and cross collaboration with MuleSoft partners, SIs, and 3rd Parties</p></li><li><p>Identify ongoing risks and pain points throughout project experiences in the field and contribute to developing and implementing internal mitigation measures to meet customer needs</p></li><li><p>Evangelize, train, coach, and mentor Services team members on hard technical skills and soft skills</p></li><li><p>Identify opportunities and efficiencies in customers IT operating model, and support implementation of the SLDC pipeline to get greater value out of the MuleSoft platform.</p></li><li><p>Lead development of technical brown bag sessions and publish/facilitate reusable content to the field</p></li><li><p>Work with MuleSoft product leadership providing valuable product insight, guiding product direction and features.</p></li><li><p>Deliver compelling presentations, architectural blueprint documents, and <span><span><span>requirements-gathering</span></span></span> workshops to influence the strategic direction of our projects and lead customers through solution design</p></li></ul><p><br /><b>What you’ll need to be successful:</b></p><ul><li><p>Min 15 Years of Overall Experience </p></li><li><p>8-10 years minimum experience leading integration teams and architecting solutions</p></li><li><p>5+ years of experience with MuleSoft</p></li><li><p>Demonstrated experiences architecting services integrations with at least two of the following: MuleSoft or other solutions: e.g IBM, BEA, Oracle Fusion, TIBCO, Dell Boomi, Progress Sonic, API Management solutions, etc. </p></li><li><p>Demonstrated experience managing and architecting for multiple technical integration projects using the Software Development Life Cycle (SDLC) end-to-end, sometimes simultaneously</p></li><li><p>Working knowledge of <span><span><span>on-premise/cloud/containerized-based</span></span></span> infrastructures, SDLC pipelines, and <span><span><span>deployments/configurations</span></span></span> and <span><span><span>definition/evangelism</span></span></span> of best practices/standards</p></li><li><p>Demonstrated ability to effectively architect solutions within a diverse technical team of clients, System Integrators (SIs), contractors, and internal teams</p></li><li><p>Experience leading technical teams and mentoring junior level resources, consultants, and clients while leading internal initiatives to grow Services organization practices</p></li><li><p>Demonstrated experience with High-Availability, Fault-Tolerance, Performance Testing and Tuning parameters on multiple engagements</p></li><li><p>Demonstrated expertise in architecting, implementing, and supporting enterprise-grade technical solutions meeting complex business requirements while evangelizing integration methodologies and supporting business case justification to C-level executives</p></li><li><p>Experience driving technical workshops with technical and business clients to derive value added services and implementations</p></li><li><p>Experience defining full  API life-cycle management, from API design and integration development through to deployment, operations and governance</p></li><li><p>Willingness to travel regularly to meet customer needs as required</p></li><li><p>Full proficiency in English</p></li><li><p>Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, volunteer roles, work experience, etc.)</p></li></ul></div><div><div><div><div></div></div></div></div></div></div></div></div></li></ul><div><div><div><div></div><div></div></div></div></div></div></div></div></div></li></ul><div><div><div><div></div><div></div></div></div></div><p></p><p></p><p></p><p></p><p><span>Unleash Your Potential</span></p><p><span>When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and<span> </span></span><i>be your best</i><span>, and our AI agents accelerate your impact so you can<span> </span></span><i>do your best</i><span>. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.</span></p><p></p><p><span>Accommodations</span></p><p><span>If you require assistance due to a disability applying for open positions please submit a request via this </span><a href="https://careers.mail.salesforce.com/accommodations-request-form" target="_blank">Accommodations Request Form</a>.</p><p></p><p></p><p><span>Posting Statement</span></p><p><span><span>Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. </span></span><a target="_blank" href="https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal">Know your rights: workplace discrimination is illegal.</a><span><span> Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.</span></span></p><p></p><p></p><p></p><p></p><h3></h3><h3></h3><h3></h3><h3></h3><h3></h3><h3></h3><p></p><p></p><p></p><p></p><h3></h3><h3></h3><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p>