To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategorySoftware EngineeringJob DetailsAbout SalesforceWe’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.At Salesforce, trust is our number one value—and the Customer Availability Products &amp; Services (CAPS) team brings that to life. We develop the systems that keep our platform transparent, reliable, and accountable. From real-time status dashboards to event-driven analytics and intelligent tooling, we help customers understand exactly how our services and their services are performing—and why.Were looking for a Lead Engineer who thrives on solving tough distributed systems challenges, has a passion for clean design, and is eager to mentor others while building technology that impacts millions. As we evolve our platform, were also exploring how Generative AI and LLMs can enhance automation, diagnostics, and user experience across the Customer Implementation Health ecosystem.<h2>About the Role</h2>As a Lead Software Engineer (LMTS), you will play a critical role in leading technical execution, shaping product direction, and driving engineering excellence within the CAPS team. You’ll set the technical direction for scalable systems, ensure operational readiness, and coach engineers to raise the bar. In addition to core engineering, you’ll collaborate across engineering, product, and infrastructure teams—and play a key role in identifying where GenAI/LLMs can improve customer trust and where AI tools can accelerate developer productivity.<h2>Responsibilities</h2><ul><li>Lead end-to-end development of high-impact features, from design through production</li><li>Shape the technical roadmap, contribute to architectural decisions, and ensure systems are scalable and maintainable.</li><li>Be hands-on in delivering clean, reliable code—while also guiding design reviews, technical planning, and quality standards.</li><li>Collaborate with product, design, and infrastructure teams to align on customer needs and priorities.</li><li>Proactively identify and resolve architectural and operational challenges, guiding the team through scalable solutions.</li><li>Identify opportunities to integrate LLMs into availability communications, insights, and analytics  to improve user experience.</li><li>Champion best practices in testing, deployment, and observability.</li><li>Mentor engineers across levels and foster a culture of quality, performance, and trust.</li><li>Promote the use of AI-assisted development tools (e.g., Cursor, GitHub Copilot) to boost engineering efficiency and onboarding.</li><li>Represent the team in broader architecture discussions, reviews, and cross-org collaboration.  </li></ul><h2>Required Skills &amp; Experience</h2><ul><li>Bachelor’s or Master’s degree in Computer Science or related field, or equivalent industry experience.</li><li>9+ years of software engineering experience, with a proven record of technical leadership and system delivery.</li><li>Deep expertise in one or more backend languages (e.g., Java, Python, Node) and experience with frontend frameworks (e.g., React).</li><li>Proficient with databases (SQL &amp; NoSQL), caching, telemetry, and performance tuning.</li><li>Experience with cloud infrastructure (preferably AWS), Docker/Kubernetes, and CI/CD pipelines.</li><li>Proven track record of technical leadership, influencing cross-functional teams and mentoring other engineers.</li><li>Passionate about quality, performance, and continuous improvement—with a bias toward action.</li><li>Demonstrated ownership of complex systems in production, including leading on-call and support rotations.  </li></ul><h2>Bonus Points</h2><ul><li>Experience with observability, telemetry, or incident management tools.</li><li>Familiarity with SLIs, SLOs, and service ownership practices.</li></ul><ul><li>Contributions to open-source projects or participation in tech talks/conferences.</li><li>Familiarity with GenAI and LLMs, especially in applying RAG, summarization, or classification to real-world workflows.</li><li>Experience using or championing AI developer tools (e.g., Cursor, Copilot, CodeWhisperer) to improve code quality or productivity.</li></ul><h2>Why Join Us</h2>You’ll be part of a team that deeply values customer trust, engineering rigor, and collaborative innovation. This is a rare opportunity to lead engineering excellence in a highly visible, mission-critical space—with direct impact on millions of Salesforce users. You’ll also help pioneer AI-powered solutions that redefine how we deliver availability and transparency at scale.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this <a href="https://careers.mail.salesforce.com/accommodations-request-form" target="_blank">Accommodations Request Form</a>.Posting StatementSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. <a target="_blank" href="https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal">Know your rights: workplace discrimination is illegal.</a> Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.<h3></h3><h3></h3><h3></h3><h3></h3>For Washington-based roles, the base salary hiring range for this position is $184,000 to $253,000.<h3></h3><h3></h3>For California-based roles, the base salary hiring range for this position is $200,800 to $276,100.<h3></h3><h3></h3>

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