<div><strong>SafetyWing</strong> is seeking a <strong>Head of Insurance Operations</strong> to build and lead our global insurance operations. You’ll own everything from underwriting coordination to claims oversight - making sure our systems are smooth, scalable, and ready to grow with us. This role is about creating efficient processes, solving operational challenges, and ensuring that all our members have a joyful experience.<br /><br /></div><div>We are on a mission to remove the role of geographical borders as a barrier to equal opportunities and freedom for everyone. And we are doing that by creating simple health, insurance, and retirement products for remote workers worldwide as a replacement for national welfare systems.</div> <h2> 👩‍💻 Your responsibilities will include </h2> <ul><li>Overseeing the full insurance operations lifecycle - from underwriting coordination to claims resolution - ensuring speed, accuracy, and fairness at every step</li><li>Building and leading a strong insurance operations team that delivers excellent service</li><li>Monitoring claims handling to ensure members receive fair outcomes, clear communication, and a consistently positive experience</li><li>Managing relationships with partners to ensure smooth collaboration</li><li>Creating and maintaining clear step-by-step procedures, process maps, and documentation so the team can work consistently and scale easily</li><li>Leading the creation and implementation of business continuity and resilience plans</li><li>Ensuring all operations meet global compliance requirements and industry standards (in close partnership with the compliance team)</li><li>Partnering with product, engineering, and finance teams to introduce tools that automate and improve workflows</li><li>Using data to track performance, solve problems, and guide continuous improvements</li></ul> <h2> 🧘 What we offer </h2> <ul><li>Fully remote work environment – work from anywhere globally</li><li>Transparent compensation and equity</li><li>Our own Global Safety Net, giving you worldwide health, income, and travel coverage</li><li>A minimum of four weeks of vacation per year</li><li>Yearly personal development budget and office allowance</li><li>A new laptop</li><li>An annual team gathering in amazing locations—our previous meetups were in Japan, Mexico, Bali, Siglufjörður and Hoi An</li></ul><div><br /></div><div>🚀 We look forward to hear from you!</div>