<div><span>SafetyCulture is a customer—and product-led SAAS company with an ambitious mission: to empower front-line workers to drive operational excellence and take ownership of their safety and well-being. Our technology platform and products give front-line workers a voice and leaders the visibility to make smart decisions to improve safety, quality, and efficiency.</span></div><div><br /></div><div><span>An awesome opportunity has arisen for a Senior Customer Success Manager to join our team! You will be responsible for driving success across our highest opportunity accounts in the Retail / Hospitality industry. You will act as a trusted advisor, ensuring customers maximize the value of our platform, achieve their business goals, and continue to grow their partnership with SafetyCulture.</span></div><div><br /></div><div><span>The ideal candidate will have direct work experience in Retail / Hospitality or a strong track record of managing Enterprise customers in these industries. </span></div><h3>How you will spend your time:</h3><ul><li>Serve as a strategic partner to a curated portfolio of Enterprise customers, helping them adopt and maximize the value of our solutions</li><li>Understand customers’ business objectives, challenges, and industry-specific needs to drive success</li><li>Own customer retention, ensuring renewals and reducing churn risk through proactive engagement</li><li>Identify growth opportunities within existing accounts and collaborate with Sales to drive expansion</li><li>Leverage deep industry knowledge to provide tailored insights, recommendations, and best practices</li><li>Advocate for customers internally, influencing product development based on industry trends and customer feedback</li><li>Contribute to the development of industry-specific playbooks, collateral, and case studies</li></ul><h3>About you:</h3><ul><li>10+ years of total work experience with at least 5+ years experience working in a customer facing role, ideally with Enterprise customers or within an Enterprise-level organization</li><li>3+ years of industry experience in Retail / Hospitality or managing Enterprise customers in those industries</li><li>Strong ability to build executive relationships and drive business value for Enterprise customers</li><li>A background in leveraging data through a variety of tools to inform and execute customer-facing and internal strategies</li><li>Persuasion and presentation skills, with the ability to communicate up and down an organisation</li><li>Ability to actively listen, understand customer pain points and take action</li><li>Thrives in a fast-paced, dynamic environment </li><div><br /></div></ul><h3>More than a job: </h3><ul><li>Equity with high growth potential, and a competitive salary</li><li>Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office</li><li>Access to professional and personal training and development opportunities</li><li>Hackathons, Workshops, Lunch &amp; Learns</li><li>We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies</li></ul>