<div>At SafetyCulture, we unlock the potential of the working world. As the operational heartbeat of working teams, our mobile-first operations platform supports customers to perform checks, train staff, report issues, automate tasks and communicate fluidly. </div><div><br /></div><div>Our mission – and your opportunity — is to help solve the challenges faced in an increasingly distributed workforce. </div><div><br /></div><div>With the goal to have 100 million workers using our products every day, we’re investing our resources into creating and shaping a better workplace for all. </div><div><br /></div><div>We are growing fast and looking for talented, self-motivated people that value collaboration, growth and learning to join our team. As we continue to rapidly grow, a newly created opportunity has arisen for a Renewals Specialist to support our Global team.</div><div><br /></div><div>As a Renewals Specialist, you will play a critical role in managing the renewal lifecycle for existing clients in a fast-paced, high-volume environment. You will collaborate closely with the Sales, Customer Success, and Revenue Operations teams to ensure smooth renewal processes, improve customer retention, and drive revenue growth. </div><div><br /></div><div>This is an exciting opportunity for an individual with strong organisational and communication skills, who thrives in a high-pressure environment and is passionate about customer success.</div><h3>How you will spend your time: </h3><ul><li>Renewal Management: Oversee the end-to-end renewal process for a high volume of customers, ensuring timely and accurate renewal agreements and contracts are executed.</li><li>Collaboration: Work closely with the Sales and Customer Success teams to identify upsell, cross-sell, and retention opportunities during the renewal process.</li><li>Customer Communication: Proactively engage with customers prior to their renewal dates to discuss renewal terms, address any concerns, and ensure alignment with their ongoing needs.</li><li>Contract Administration: Ensure all renewal documentation is accurate, including contract terms, pricing, and billing details. Facilitate the smooth transition of renewals from the sales cycle to customer success teams.</li><li>Renewal Forecasting: Maintain accurate and up-to-date renewal forecasts, providing insights to leadership regarding retention and renewal metrics.</li><li>Process Improvement: Continuously review and enhance renewal processes to increase efficiency, reduce churn, and improve the overall customer experience.</li><li>Data Analysis &amp; Reporting: Generate and review reports on renewal performance, customer trends, and retention metrics to inform business strategies.</li><li>Customer Support: Address customer inquiries related to renewals, ensuring quick resolution of issues and concerns to enhance customer satisfaction.</li><li>System Maintenance: Manage renewal records, track renewal deadlines, and maintain CRM data integrity.</li></ul><h3>About you:</h3><ul><li>Experience: 2+ years of experience in a renewals, customer success, or sales operations role within a SaaS or technology environment.</li><li>High-Volume Environment: Proven ability to manage a high volume of renewals and transactions while maintaining attention to detail and accuracy.</li><li>Customer Focus: Strong customer service mindset with a passion for fostering long-term customer relationships.</li><li>Communication: Excellent written and verbal communication skills; ability to engage with customers, sales teams, and cross-functional departments professionally and clearly.</li><li>CRM Proficiency: Experience with CRM systems and other sales tools, with a deep understanding of renewal management workflows.</li><li>Organisational Skills: Strong multitasking and organisational skills, with the ability to prioritise tasks effectively in a fast-paced, deadline-driven environment.</li><li>Problem Solving: Ability to troubleshoot issues and find solutions in collaboration with other teams, particularly with customer concerns around pricing, contracts, and renewals.</li><li>Team Player: Ability to collaborate and build strong working relationships across multiple teams (Sales, Customer Success, Finance).</li><li>Analytical Skills: Ability to analyse renewal trends, report on key metrics, and make data-driven decisions to drive improvements in the renewal process.</li></ul><h3>At SafetyCulture, we care about people and growing the team, through:</h3><ul><li>Equity with high growth potential, and a competitive salary,</li><li>Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office;</li><li>Access to professional and personal training and development opportunities; Hackathons, Workshops, Lunch &amp; Learns;</li><li>We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies.</li><div><b>You’ll also receive other perks such as:</b></div><li>In-house Culinary Crew serving up daily breakfast, lunch and snacks</li><li>Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy</li><li>Quarterly celebrations and team events, including the annual Shiplt global offsite</li><li>Table tennis, board games, gym sessions, book club, and pet-friendly offices.</li><div><br /></div></ul>