<div>At Sabio Group, were dedicated to fostering an environment where employees thrive. Since 1998, weve built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. Were seeking creative, resourceful people to join our fast-growing organisation, where youll have the opportunity to develop your skills and contribute to a culture of continuous learning.<br /><br />We work with some of the world’s largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe’s fastest-growing providers of CX transformation solutions, we’re committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience.<br /><br />We are currently looking for a passionate and enthusiastic <strong>AI Bot Developer </strong>to join our Team<br /><br />We look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change.<br /><br />Join the <strong>customer service bot/AI agent</strong> development team for <strong>contact center environments</strong>, working end‑to‑end across the lifecycle: <strong>requirements, design, development, unit &amp; integration testing, deployment, and post‑production support</strong>. You will build scalable conversational solutions (voice/chat), integrate with CCaaS/CRM systems, and continuously optimize performance, reliability, and customer experience in Spanish. </div> <h2> Key Responsibilities </h2> <div><strong>Discovery &amp; Design</strong></div><ul><li>Translate business requirements into technical designs, intents/entities, dialogue flows, and handoff policies.</li><li>Define non‑functional requirements (latency, resilience, observability, security).</li></ul><div><strong>Development</strong></div><ul><li>Implement bots/AI agents (LLM/NLU pipelines, prompt/system instructions, tools/functions, RAG).</li><li>Build integrations (REST/GraphQL, webhooks, event streams) with CCaaS/CRM/knowledge bases.</li><li>Configure ASR/TTS for voice and omnichannel use cases.</li></ul><div><strong>Quality Engineering</strong></div><ul><li>Create unit/integration/regression tests; automate with CI/CD.</li><li>Establish evaluation datasets and metrics (precision/recall/F1, latency, containment).</li></ul><div><strong>Deployment &amp; Operations</strong></div><ul><li>Ship via CI/CD, manage environments, feature flags, and rollout/rollback.</li><li>Monitor production (logs/metrics/traces), triage incidents, and drive root‑cause fixes.</li><li>Continuously improve prompts, datasets, flows, and integrations based on analytics.</li></ul><div><strong>Security, Privacy &amp; Compliance</strong></div><ul><li>Implement PII redaction, data minimization, access controls, and auditability.</li><li>Ensure <strong>GDPR/LOPDGDD</strong> compliance and Responsible AI guardrails.</li></ul><div><strong>Collaboration &amp; Documentation</strong></div><ul><li>Partner with conversation designers, data scientists, QA, Ops, and vendors.</li><li>Maintain clear technical docs, runbooks, and coding standards.</li></ul> <h2> Benefits </h2> <div>This is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company.<br /><br /><strong>Benefits may include:<br /></strong><br />Pension Scheme<br />Remote/Flexible work<br />Life insurance<br />Health insurance <br />25 days paid holiday a year<br />LinkedIn Learning <br />Plus many more! (Benefits are dependant on your base location.)<br /><br /><strong>The Small Print</strong><br /><br />Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK &amp; EU). Sabio Group are unable to offer sponsorship on any roles advertised. </div>