Date Posted:2025-09-03Country:United States of AmericaLocation:HWA99: Field Office - WA Remote Location, Remote City, WA, 98501 USAPosition Role Type:RemoteU.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. citizens are authorized to access certain necessary systems.Security Clearance: None/Not Required<div>The Principal Specialist, Field Service, Boeing Customer Support Engineer is a hybrid role located in the Seattle Metro Area in Washington State. This role will support Collins Aerospace Avionics, Sensors and Fire Protection products for Boeings airline customers. Employee will represent Collins Aerospace and support our customers by providing solutions to technical and operational questions. This position will work closely with Boeings Factory and Flightline Production Engineering Teams to foster positive customer relations assist with aircraft production/flight test/delivery and provide world class customer support.</div><div><div><div><div><div><div><div><div>This is a hybrid position supporting multiple Boeing locations in the Seattle Metro area. This role will have daily onsite presence at one or more of the Boeing sites in this area. Position may require atypical hours at times to support customer needs.WHAT YOU WILL DO:<ul><li>Responsible for performing assignment required service and support of our Collins Aerospace avionics, avionics systems, telecommunications and aircraft sensor systems products for Boeings production of new aircraft for airline customers.</li><li>Assist with Production/Flightline/Flight Test installation issues, operation, troubleshooting, repair and system test and training on site as required in accordance with Collins Aerospace and customer requirements.</li><li>May be required to act as on-site lead for major field installation or modification programs. Services are performed using Collins Aerospace approved methods and workmanship standards to ensure optimum equipment operation and customer satisfaction.</li><li>Supports equipment and systems of high complexity and advanced technology.</li><li>Utilize developmental techniques for experimental or prototype equipment and during new product development.</li><li>Act as the face of Collins Aerospace and build and maintain relationships with customers.</li><li>Develop close working relationships with Collins Aerospace Boeing Program Managers, Product Support Managers (PSM), Customer Support Managers (CSM) and Collins Engineering.</li><li>Interface with Boeings Production Leaders, Engineering, Supplier Management and Quality Assurance teams.</li><li>Must be able to Obtain a Boeing Supplier Grey Badge and and have a Valid Drivers License.</li><li>May require atypical hours at times to support customer needs. Must have flexibility to support Boeing production on first or second shifts dependent on customer need/aircraft delivery reschedules. </li><li>Occasional travel may be required.</li></ul>QUALIFICATIONS YOU MUST HAVE:<ul><li>Typically requires a University Degree and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience.</li><li>Previous customer support experience in an aviation environment is required.</li><li>Must have avionics repair and/or avionics installation experience.</li></ul>QUALIFICATIONS WE PREFER:<ul><li>Aerospace and/or airline experience.</li><li>FAA Airframe and Powerplant License (A&amp;P).</li><li>FAA FCC License.</li><li>Software loading experience.</li><li>Experience with Excel, PowerPoint, and SharePoint drives.</li><li>Experience conducting presentations.</li></ul>ROLE TYPE:*Please ensure the role type (defined below) is appropriate for your needs before applying to this role.Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite.  Ratio of time working onsite will be determined in partnership with your leader.Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings.WHAT WE OFFER:Some of our competitive benefits package includes:   •       Medical, dental, and vision insurance. •       Three weeks of vacation for newly hired employees. •       Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option.  •       Tuition reimbursement program.•       Student Loan Repayment Program. •       Life insurance and disability coverage. •       Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection. •       Birth, adoption, parental leave benefits. •       Ovia Health, fertility, and family planning.  •       Adoption Assistance.           •       Autism Benefit. •       Employee Assistance Plan, including up to 10 free counseling sessions.  •       Healthy You Incentives, wellness rewards program.•       Doctor on Demand, virtual doctor visits.  •       Bright Horizons, child and elder care services.•       Teladoc Medical Experts, second opinion program.  •       And more!  Learn More and Apply Now!Avionics delivers advanced cockpit displays, vision systems, and comprehensive digital solutions for global government, commercial and business aviation customers. We provide connectivity and managed data services to ensure safety and seamless communication for passengers, crews, and militaries, from aircraft and airports to air traffic management. Join us in creating solutions that connect the world, one flight at a time. Start your application today.At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again. Apply now and be part of the team that’s redefining aerospace, every day.</div></div></div></div></div></div></div></div>The salary range for this role is 82,000 USD - 164,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act. Privacy Policy and Terms:Click on this <a target="_blank" href="http://www.rtx.com/privacy/Job-Applicant-Privacy-Notice">link</a> to read the Policy and Terms