<div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>Job Description:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p>As we work to transform and optimize Mars, a new program has been mobilized by the Mars leadership team. The program is focused on the design and implementation of SAP S/4Hana in Mars across Segments (Petcare, Corporate, Snacking &amp; Food). Much more than a simple “Lift and Shift,” this program will undertake a major process simplification and harmonization scope as we digitally transform our business.</p><p></p><p>The program is focused primarily on eight mega process areas: Finance, Source to Pay (procurement and vendor mgmt.), Plan to Fulfill (manufacturing and distribution), Lead to Cash (order processing and payment), Governance, Engage to Consume (marketing), Idea to Market (R&amp;D), and Recruit to Retire (HR). This transformation requires thought leadership, quality decision making, deep technical know-how, and an ability to navigate complex business challenges while applying a holistic and multi-disciplinary approach to each of these mega processes. As part of the program, a new role has been created to lead and coordinate all service support activities with a strong focus on managing change, release, transport and service transition processes. This role ensures stability, scalability and performance of the SAP S/4Hana landscape while aligning with service integrators and internal IT teams.</p><p></p><p>Do you thrive working in the project environment? Do you have a deep understanding of SAP products and technologies and previous experience coordinating SAP transformation projects? If so, join us in delivering this sustainable, business-driven S/4HANA program and in driving a successful digital transformation, to make a significant positive impact.</p><p></p><h1><b>What are we looking for?</b></h1><p></p><ul><li>7+ years of SAP Support leadership roles with minimum 2 full lifecycle of S/4Hana implementations.</li><li>Strong knowledge of SAP Transport Management</li><li>Proven experience in ITIL-based change, incident and Problem Management</li><li>Solid understanding of end to end SAP modules/taxonomy and how they interact</li><li>Experience with transition SAP program to operational phase.</li><li>Strategic thinker with a hands on pragmatic approach</li><li>Excellent troubleshooting, leadership and communication skills.</li><li>Have team player attitude and hunger to develop new professional skills combined with proactive, development-minded, and goal-focused attitude to work</li><li>Excellent documentation, visualization and presentation skills</li><li>Have experience working with System Integrator and Business Integrator, 3rd parties</li><li>Ability to work under pressure and maintain a professional manner.</li></ul><p></p><h1><b>What will be your key responsibilities?</b></h1><ul><li>Live and exemplify the Five Principles of Mars, Inc. within self and team.</li><li>Lead a small team and all Service Support activities across the global S/4Hana Landscape and collaborate/work with existing BAU Team.</li><li>Manage Release and Transport Management</li><li>Change and Configuration Management</li><li>Tools and Governance Management</li><li>Service transition ensuring smooth handover from implementation with a focus on readiness, documentation and training</li><li>Governance, Reporting and continuous improvement on system health, change volumes, incident tredns and release performance.</li><li>Manage cross-team and stakeholder relationships to drive collaboration and meet shared goals</li><li>Apply problem solving and critical thinking to enable the identification of Technology and Risks associated.</li><li>Work effectively in diverse team within an inclusive team culture where people are recognised for their contribution.</li><li>Stay updated on emerging technologies and implement best practice to enhance SAP ecosystem.</li></ul><p></p><h1><b>What can you expect from Mars?</b></h1><ul><li>Work with diverse and talented Associates, all guided by the Five Principles.</li><li>Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.</li><li>Best-in-class learning and development support from day one, including access to our in-house Mars University.</li><li>An industry competitive salary and benefits package, including company bonus.</li></ul><p><span>#TBDDT</span></p><p></p><p></p>

Royal Canin

SAP S/4Hana Service Support Senior Manager| Digital Core ISB-Mars Global Services

Royal Canin