<div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>Job Description:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div><h1><b>MyP&amp;O Operations Analyst with Dutch (f/m/x)</b></h1><p></p><p>in Mars Global Service</p><p>MyP&amp;O Department</p><p>Location: Warsaw</p><p></p><p><i>As MyP&amp;O Operations Analyst you will be the first point of contact to resolve &amp; guide and coach our service users (Mars Associates, Managers and HR (P&amp;O) Business Partners) regarding their P&amp;O inquiries, educating us on the use of the MyP&amp;O Portal and Workday and other resources to complete their requests. </i></p><p></p><p><b>What will be your key responsibilities?</b></p><ul><li><p>Troubleshoot and resolve P&amp;O inquiries through various intake channels (Phone, Webchat &amp; General Requests) regarding P&amp;O Programs, Policies, local and global Processes and Systems (including WorkDay and ServiceNow).</p></li><li><p>Resolve issues while projecting and maintaining a professional customer service attitude and anticipating customer needs.</p></li><li><p>Collect and validate data required to process associate and organizational transactions and services meeting aligned SLAs.</p></li><li><p>Prioritize work according to agreed standards to achieve SLAs, CSAT, FAR results.</p></li><li><p>Partner with the MyP&amp;O Operations Manager, Specialists, Experts, and the P&amp;O Solutions Team to escalate cases and sufficiently address customer needs.</p></li><li><p>Develop and maintain working knowledge of P&amp;O Programs, Policies, Processes and Systems (WD, SNOW and other local Payroll and Time &amp; Attendance Systems), Guidelines and Program Procedures.</p></li><li><p>Build country processes expertise (all processes for all supported countries) and expand this working knowledge to additional countries.</p></li><li><p>Maintain operational documents used to perform daily tasks, ensure knowledge of processes/steps/responsibilities is properly captured and documentation is updated in a timely manner.</p></li><li><p>Actively looks for areas of improvement to identify Continuous Improvement (CI) initiatives to advance our MyP&amp;O processes and ways of working to improve the Associate experience and empower solution ownership.</p></li></ul><p></p><p><b>What are we looking for?</b></p><ul><li><p>Bachelor’s Degree or equivalent, preferably in HR, Communications, and/or Business.</p></li><li><p>1+ years of general HR experience preferred previous experience in Shared Services/Call Center environment is an advantage.</p></li><li><p>Familiarity with HR processes and practices.</p></li><li><p>Ability to navigate with proficiency across various HR Systems (i.e., WorkDay &amp; ServiceNow) and deliver high quality customer service while managing high volume of inquiries and services.</p></li><li><p>Ability to follow standard procedures and scripts without variation.</p></li><li><p>Ability to prioritize multiple tasks in fast-paced environment with strong organization and time management skills.</p></li><li><p>Strong oral and written communication skills</p></li><li><p>Language Skills: Dutch, English and Polish are required.</p></li></ul><p></p><p><b>What can you expect from Mars?</b></p><ul><li><p>Contract of employment.</p></li><li><p>Attractive financial conditions including Bonuses.</p></li><li><p>We will also look after your safety and well-being by offering you rich benefits package including life insurance, Employee Assistance Program fully covered by Mars, and private medical care, MultiBenefit Program and lunch card.</p></li><li><p>Extra savings scheme to support You in long perspective.</p></li><li><p>Support in career building through personalized development plan.</p></li><li><p>On-line shop with attractive discounts on our products that Your family and friend are going to love.</p></li><li><p>Possibility to participate in volunteering initiatives during working hours.</p></li></ul><p></p><p><b>Apply now and upload you profile in English.</b></p><p></p><p>#LI-DNI</p><p></p><p></p>

Royal Canin

MyP&O Operations Analyst with Dutch (f/m/x) GSW-Mars Global Services

Royal Canin