<div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>Job Description:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div><h1></h1><p>We are looking for a highly motivated and agile <b>Customer Service Coordinator</b> to join our Turkey Supply Chain team. The primary responsibility of this role is to manage the <b>order-to-cash cycle with operational excellence</b>, ensuring that our customers receive timely, accurate, and high-quality service.</p><p>In addition to managing day-to-day order operations, we are also seeking someone eager to grow into <b>strategic supply chain initiatives</b>, participate in improvement projects, and contribute to our journey toward a more integrated and agile end-to-end supply chain.</p><p>This role requires a strong sense of ownership, attention to detail, and the ability to work effectively in a cross-functional FMCG environment—always in line with <b>Mars Five Principles</b>: <b>Quality, </b></p><p><b>Responsibility, Mutuality, Efficiency, and Freedom.</b></p><p></p><h1><b>What are we looking for?</b></h1><p></p><ul><li>Bachelors Degree - Supply Chain or Business degree preferred</li><li><p>2–5 years of experience in customer service, order management, or supply chain (preferably FMCG)</p></li><li><p>Solid knowledge of order-to-cash operations</p></li><li><p>Experience with ERP systems (SAP preferred)</p></li><li><p>Excellent coordination and communication skills</p></li><li><p>Detail-oriented with strong problem-solving ability</p></li><li><p>Agile mindset and a desire to learn beyond daily tasks</p></li><li><p>Fluent in<b> Turkish and English </b>(both written and spoken)</p></li><li><p>Strong team spirit</p></li></ul><p></p><h1><b>What will be your key responsibilities?</b></h1><ul><li><p>Lead and execute the <b>end-to-end order management process</b>, including order entry, customer confirmation, delivery coordination, and issue resolution</p></li><li><p>Serve as the primary contact for customers; provide timely and solution-oriented support</p></li><li><p>Collaborate with internal teams (Sales, Finance, Logistics, Planning) to ensure seamless order fulfillment</p></li><li><p>Monitor stock availability and communicate proactively with customers regarding delivery timelines</p></li><li><p>Maintain and improve KPIs related to service level, order accuracy, and on-time delivery</p></li><li><p>Support or participate in improvement projects related to customer experience, efficiency, and digitalization—on top of operational responsibilities</p></li><li><p>Ensure all activities comply with company standards and regulatory requirements</p></li><li><p>Embrace and promote Mars culture and values in daily work</p></li></ul><ul></ul><p></p><h1><b>What can you expect from Mars?</b></h1><ul><li>Work with diverse and talented Associates, all guided by the Five Principles.</li><li>Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.</li><li>Best-in-class learning and development support from day one, including access to our in-house Mars University.</li><li>An industry competitive salary and benefits package, including company bonus.</li></ul><p></p><p></p><p></p>

Royal Canin

Customer Service Coordinator TUR-Istanbul-Istanbul

Royal Canin