Say hello to possibilities.

It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.

This is where you and your skills come in. We’re currently looking for:

We are looking for a detail-oriented Data Analyst to join our team.

In this role, you will be responsible for optimizing and improving our ETL pipelines, generating new datasets, creating product metrics, and collaborating across teams to solve complex problems.

This role requires a keen understanding of system behavior, strong technical skills, and the ability to engage with cross-functional teams to drive product improvements and solve complex problems.

To succeed in this role you must have experience in:

Responsibilities:

Continuous Improvement and Optimization of ETL Pipelines:

Work on the constant improvement of ETL pipelines to ensure reliability, consistency, and performance
Elaborate new data entities for the reporting development environment.
Apply strong technical skills in data engineering, using SQL to design, implement, and optimize data pipelines.

Generating New Data for Cases (Understanding System Behavior):

Gain in-depth knowledge of system behavior and processes.
Generate data to support case analysis, ensuring accuracy and relevance.
Show a willingness to dive into areas outside of immediate responsibility to understand all aspects of the system.

Product Metrics Elaboration and Consistency Validation:

Create a comprehensive set of product metrics in alignment with product requirements.
Validate the consistency and accuracy of metrics to ensure they meet established standards.

Conduct Scheduled Releases:

Manage and execute scheduled product releases with a high level of discipline and attention to detail.

Root Cause Analysis and Requirements Creation:

Investigate issues, identify their root causes, and collaborate with relevant teams to resolve them.
Demonstrate a strong desire to understand the essence of the problem and provide meaningful insights.

Manage Tasks and Cross-Team Communication:

Collaborate effectively with cross-functional teams to manage and resolve product-related tasks.
Engage stakeholders to drive alignment and ensure that issues are addressed in a timely manner.
Set tasks, take accurate notes, and track progress, ensuring proper communication flow.

Required Skills & Qualifications:

Educational Background: Bachelor’s degree in Statistics, Data Science, Computer Science, or a related field.
6+ years of experience in data engineering, with a focus on developing and optimizing data pipelines using SQL.
Proven experience with data visualization tools such as Tableau, Power BI, or Looker.
Ability to understand system behavior in-depth and generate data to support case analysis.
Strong attention to detail with the ability to structure and validate product metrics.
Ability to conduct scheduled releases with discipline.
Strong problem-solving skills, with a desire to get to the root cause of issues and provide clear solutions.
Excellent cross-team communication skills, including task management, stakeholder engagement, and effective note-taking.
Familiarity with agile processes and cross-team collaboration.

What we offer:

Mediclaim benefits
Paid holidays
Casual/Sick leave
Privilege leave
Bereavement leave
Maternity & Paternity leave
Wellness programs & coaching
Employee referral bonus
Professional development allowances
Night shift allowances

RingCentral’s Engineering team works on high-complexity projects that set the standard for performance and reliability at massive scale. What kind of scale? Millions of users today and hundreds of millions tomorrow. This is your chance to help imagine, develop and deliver products that raise the technological bar, and power human connections. If you’re a talented, ambitious, creative thinker, RingCentral is the perfect environment to join a world class team and bring your ideas to life.

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.