<div><span>As an </span><b>Order Management Specialist</b><span>, you’ll play a critical role in the quote-to-cash process by ensuring orders are accurate, compliant, and processed efficiently. As part of the Deal Desk Team, youll work cross-functionally with Sales, Deal Desk, Finance, and Legal to support deal execution, maintain data integrity in Salesforce and CPQ tools, and help streamline operations during high-volume periods like month- and quarter-end. This role is ideal for someone detail-oriented, process-driven, and comfortable working in a fast-paced environment.</span></div><h3>How youll add value: </h3><ul><li>Review and process incoming sales orders and contracts for accuracy and completeness  </li><li>Enter and maintain deal data in Salesforce and CPQ tools; manage contract execution, order fulfillment, and documentation across platforms. </li><li>Collaborate cross-functionally to resolve order discrepancies and provide guidance on deal policies and processes.  </li><li>Monitor dashboards and case queues (e.g., SFDC, FreshDesk, Slack) to ensure data integrity and timely responses.  </li><li>Identify and escalate recurring order issues, bottlenecks, or policy gaps; recommend process improvements  </li><li>Support end-of-month and quarter-end close activities with urgency and accuracy.  </li><li>Assist with special projects and perform other responsibilities as assigned.</li></ul><h3>What youll need to be successful in this role: </h3><ul><li>2+ years of experience in Order Management, Sales Operations, Deal Desk, or related function, ideally in a SaaS or B2B environment. </li><li>Familiarity with Salesforce, CPQ tools, and billing systems (e.g., Sage Intacct). </li><li>Understanding of SaaS contracts, billing terms, and pricing models is a plus </li><li>Excellent communication and collaboration skills across teams and time zones </li><li>Ability to manage multiple priorities and a process high volume of deal under tight deadlines </li><li>Self-starter mindset with a process-oriented approach to problem solving and work independently  </li><li>Strong interpersonal and communication skills across cross-functional teams. </li><li>Familiarity with revenue recognition principles. </li><li>Hands-on experience with Salesforce CPQ. </li><li>Experience in both startups and publicly traded, high-growth companies. </li><li>Understanding of SaaS and usage-based billing models. </li><li>English proficiency, verbal and written skills. </li></ul>

Restaurant365

Order Management Specialist, Deal Desk

Restaurant365