About the JobThe Red Hat Customer Content Services (CCS) department is searching for an experienced technical writer to join our OpenShift Developer Ecosystem documentation team. Youll be responsible for customer-facing technical documentation for our OpenShift Developer Ecosystem products that will be made available online through the <a href="https://docs.redhat.com/en/products" target="_blank">Red Hat Customer Portal</a>. In this role, you’ll define the scope of, quality test, and deliver technical content while maintaining customer focus by participating in existing feedback programs and consistently developing your technical expertise. Drawing from your passion for both technology and the English language, youll work closely with developers, engineers, user experience teams, field and support engineers, and other subject matter experts to create content that helps our customers understand our offerings and find the best solutions for their needs.What You Will Do<ul><li>Collaborate with content strategists, documentation project managers, engineers, and support teams to develop and maintain technical documentation.</li><li>Manage and prioritize documentation tasks across product release cycles.</li><li>Ensure all documentation meets Red Hat’s quality and content standards.</li><li>Incorporate and respond to customer feedback to improve documentation accuracy and usability.</li><li>Use tools such as version control systems and issue-tracking software to maintain documentation workflows.</li><li>Support and review the work of other writers to ensure consistency and clarity across documentation sets.</li></ul>What You Will Bring<ul><li>Proven experience creating and managing technical documentation in a fast-paced environment.</li><li>Strong written and verbal communication skills with excellent attention to detail.</li><li>Ability to work independently while collaborating effectively with cross-functional teams.</li><li>Experience using version control systems (e.g., Git) and issue-tracking tools (e.g., Jira).</li><li>Familiarity with content management systems and documentation publishing workflows.</li></ul>The Following Are Considered a Plus<ul><li>Experience documenting enterprise software, especially open source technologies.</li><li>Experience or enthusiasm to explore AI tools for improved productivity in documentation</li><li>Familiarity with Red Hat products or related technologies (e.g., Linux, containers, automation).</li><li>Knowledge of structured authoring formats such as Darwin Information Typing Architecture (DITA), as well as markup languages like AsciiDoc.</li><li>Experience with agile methodologies and working in a DevOps or CI/CD environment.</li></ul>#LI-HM1The salary range for this position is $75,320.00 - $120,480.00. Actual offer will be based on your qualifications.Pay TransparencyRed Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat’s compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience. About Red Hat<a href="https://www.redhat.com/" target="_blank">Red Hat</a> is the world’s leading provider of enterprise<a href="https://www.redhat.com/en/about/open-source" target="_blank"> open source</a> software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. Were a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.Benefits ●    Comprehensive medical, dental, and vision coverage ●    Flexible Spending Account - healthcare and dependent care ●    Health Savings Account - high deductible medical plan ●    Retirement 401(k) with employer match ●    Paid time off and holidays ●    Paid parental leave plans for all new parents ●    Leave benefits including disability, paid family medical leave, and paid military leave ●    Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more! Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States. Inclusion at Red Hat Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.Equal Opportunity Policy (EEO) Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.<h3> Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.</h3><h3>Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email <a href="mailto:application-assistance@redhat.com" target="_blank">application-assistance@redhat.com</a>. General inquiries, such as those regarding the status of a job application, will not receive a reply. </h3>