About the Job Join one of the fastest-growing enterprise software and services companies—and the leader in open source innovation. The Red Hat Portfolio Lifecycle Management (PLM) team is seeking a Senior Product Operations Engineer with a focus on OpenShift Container Platform and related technologies.In this role, you’ll combine technical expertise with a customer-first mindset to improve the user experience across the entire product lifecycle. You’ll work closely with Product Management, Engineering, Quality Engineering, and other teams to identify customer-impacting issues, prioritize fixes and features, and develop scalable processes that enhance product quality and adoption.As a Product Operations Engineer, you’ll leverage your background in development, DevOps, or similar technical disciplines to streamline engineering processes, inform high-impact decisions, and drive continuous improvements. Your contributions will help ensure that every product in our portfolio is developed with the customer experience at its core.The PLM team delivers a unified portfolio strategy that amplifies customer feedback, influences end-to-end product development, and promotes a consistently high-quality product experience. Successful applicants must reside in a U.S. state where Red Hat is registered to do business.What You Will Do<ul><li>Use data to identify customer trends and guide product roadmap priorities</li><li>Develop reusable, self-service solutions to address recurring incidents</li><li>Break down complex technical issues into actionable improvements</li><li>Select effective methods and techniques to resolve issues efficiently</li><li>Analyze upstream development against current customer-reported defects</li><li>Promote and apply best practices for sustainable, long-term solutions  </li></ul>What You Will Bring<ul><li>5+ years’ experience as a support, sustaining, or development engineer or equivalent enterprise-level technical role</li><li>Proven ability to collaborate with Product Management and Engineering to prioritize customer needs</li><li>Bachelor’s degree in computer science or related field, or equivalent work experience</li><li>Experience with CI/CD automation using tools such as Chef, Puppet, Ansible, or Jenkins</li><li>Strong troubleshooting skills, creative problem-solving ability, and effective time management</li><li>Self-motivated learner who adapts quickly and contributes to team success</li><li>Passion for technology and delivering exceptional customer experiences</li><li>Ability to read and write code (strongly preferred)</li><li>Demonstrate proficiency in utilizing LLMs (e.g., Google Gemini), as relevant, for tasks such as brainstorming solutions, deep research, summarizing technical documentation, drafting communications, summarizing complex technical information, and enhancing problem-solving efficiency across the development lifecycle.</li><li>Collaborate with cross-functional teams to identify opportunities for AI integration within the software development lifecycle, driving continuous improvement and innovation in engineering practices; share use cases for successful experiments with stakeholders for broader use.</li></ul>The following are considered a plus<ul><li>Familiarity with data analysis tools (e.g., Tableau) and version control tools (e.g., Git, GitHub) is a plus</li><li>Experience contributing to upstream open source projects is a plus</li></ul>#LI-HM1The salary range for this position is $116,270.00 - $191,840.00. Actual offer will be based on your qualifications.Pay TransparencyRed Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat’s compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience. About Red Hat<a href="https://www.redhat.com/" target="_blank">Red Hat</a> is the world’s leading provider of enterprise<a href="https://www.redhat.com/en/about/open-source" target="_blank"> open source</a> software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. Were a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.Benefits ●    Comprehensive medical, dental, and vision coverage ●    Flexible Spending Account - healthcare and dependent care ●    Health Savings Account - high deductible medical plan ●    Retirement 401(k) with employer match ●    Paid time off and holidays ●    Paid parental leave plans for all new parents ●    Leave benefits including disability, paid family medical leave, and paid military leave ●    Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more! Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States. Inclusion at Red Hat Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.Equal Opportunity Policy (EEO) Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.<h3> Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.</h3><h3>Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email <a href="mailto:application-assistance@redhat.com" target="_blank">application-assistance@redhat.com</a>. 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