Red Hat
1 day ago
Content Strategist, Content Services 2 Locations
$105k - $169kRed Hat
Job Summary
The Content Services team is looking for a Content Strategist to join us in Raleigh, US. The Content Strategist plays a critical role in making Red Hats product documentation a competitive differentiator. This position leads the creation and implementation of a comprehensive strategy that defines content deliverables to support key business objectives and looks at content across the portfolio to help make the deliverables cohesive and support the Red Hat portfolio. The Content Strategist works with the Content Services teams, digital experience teams, and customer experience groups to ensure content meets the needs of all internal stakeholders and, most importantly, provides an outstanding customer experience.
What you will do:
Lead people and projects in an open way that inspires confidence; demonstrate negotiation, leadership, and influencing capabilities
Review high-level development scoping information and determine initial resource requirements to support initiatives
Assess the audience for your program deliverables and presentations and communicate clearly, concisely, confidently, and effectively in written and verbal communication
Demonstrate complex problem-solving skills in resolving cross-functional issues within the program and documentation teams and negotiation
Develop strategic plans for content and define recommendations on content standards, needed improvements, and content gaps. Anticipate and prioritize customer-related challenges and feedback from customer-facing stakeholders for continuous improvement efforts
Understand the impact of content decisions and strategy, not just within Customer Content Services but also in areas across Red Hat Such as support delivery
Curate content for display on the product page in the Red Hat website for each product release
Serve as a single point of contact (PoC) for stakeholders, provide approvals to program management teams, report status and negotiate changes to deliverables and schedules, and communicate and get buy-in for the content plan to all relevant stakeholders
Determine writing schedules based on resource availability of the writing teams and the prioritization of requirements by the content strategist
Report on project and program health and clearly communicate to stakeholders, leaders, and content teams
Build relationships with colleagues across Customer Content Services
What you will bring:
Experience with the enterprise-level software development life cycle, including an understanding of the customer life cycle and knowledge of different content development and publishing methodologies, tools, and defect-tracking systems
Familiarity with structured, topic-based authoring and information architecture
Experience with user-focused product writing and shaping content for technical products
Experience working with diverse sets of stakeholders to solve complex problems
Demonstrated experience with agile and rapid iteration releases
Demonstrated success taking accountability for project delivery and completion
Ability to influence irrespective of job title
Ability to inspire others
Pay Transparency
Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat’s compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience.
About Red Hat
Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. Were a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
Benefits
● Comprehensive medical, dental, and vision coverage
● Flexible Spending Account - healthcare and dependent care
● Health Savings Account - high deductible medical plan
● Retirement 401(k) with employer match
● Paid time off and holidays
● Paid parental leave plans for all new parents
● Leave benefits including disability, paid family medical leave, and paid military leave
● Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!
Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States.
Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.