Job Description:Business OverviewRakuten Group, headquartered in Japan, serves approximately 100 million customers in Japan and over 1 billion globally. We offer more than 70 diverse services across various sectors, including e-commerce, payment services, financial services, communications, media, and sports.　Department OverviewThe Business Support Development Department is responsible for various applications that support the operations of business staff across a wide range of Rakuten Group businesses, including Rakuten Ichiba and Rakuten Travel.Our section provides a diverse suite of systems that strongly support key internal operations across various Rakuten businesses, including sales, customer support, contract management, and fraud prevention. Specifically, this includes SFA/CRM for sales teams, operational tools for customer support operators, user inquiry chatbots, fraud order monitoring systems, and contract management systems for merchants. These systems also incorporate initiatives that leverage cutting-edge technologies such as AI to pursue operational efficiency and sophistication.　Position: Why We HireFor this position, we are seeking a manager who will be responsible for overseeing the entire development team (including DEV/PJM) within one of the aforementioned system areas, formulating and executing technical strategies, and ensuring the Quality, Cost, and Delivery of products and projects within their scope.　Position Details<div>As an Engineering Manager, you will be responsible for the development of a specific domain within the multiple system areas, such as sales, customer support, contract management, and fraud prevention. Your duties will include the following:</div><div>- Organizational and people management for the entire engineering team, including DEV/PJM (e.g., goal setting, evaluation, development, recruitment, onboarding).- Taking ultimate responsibility for the Quality, Cost, and Delivery (QCD) of assigned products and projects, and driving their achievement.- Formulating and executing technical strategies based on product strategies and roadmaps, and planning development.- Driving technical responsibility and improvement activities across all aspects of development, including development processes, quality assurance, security, and performance.- Collaborating with Product Managers and other departments to translate business requirements into technical requirements and assess feasibility.- Leading decision-making on technology selection, architecture design, and system configuration.- Promoting the enhancement of the teams technical capabilities, the introduction of best practices, and knowledge sharing.- Exploring the potential for leveraging advanced technologies like AI, and considering and proposing their implementation into systems and technical realization methods.- Guiding the team to adjust project goals and achieve a sufficient level of quality.- Collaborating with cross-functional PDMs, and internal PDMs, PJMs, and engineers to control project scope, budget, and release timing.- Enabling smooth communication among team members and providing timely updates on status, issues, risks, and performance to management.</div>　Work EnvironmentOur sections PDM (Product Manager) and DEV/PJM (Development / Project Manager) teams collaborate to develop and operate the aforementioned cross-business operational systems. This position is a critical role responsible for overseeing a specific area within the DEV/PJM group, and for the performance and QCD of the development organization in that assigned domain. We are also actively engaged in introducing and utilizing AI technologies, aiming to realize a smarter operational environment. As a manager, you will lead a team of up to approximately 25 engineers from diverse nationalities and cultural backgrounds.We are seeking a new Engineering Manager to strengthen our organizational structure.<div>The technology stack used varies widely depending on the domain. For primary programming languages, we develop web-based systems using Java, NodeJS, and others. We also implement and integrate SaaS products such as Salesforce and Pega. On the infrastructure side, in addition to Rakuten Groups private cloud infrastructure, we are partly progressing with the use of Public Clouds like Google Cloud and Azure. For databases, we use various types such as MySQL, Cassandra, and Redis, depending on system characteristics.Since our offices are distributed across Tokyo, Osaka, and Sendai, remote communication may be required depending on the service.</div>　Mandatory Qualifications:<div>- 5+ years of practical experience in software development- 3+ years of experience as an Engineering Manager, managing development teams including DEV/PJM (encompassing people management and organizational management)- Experience taking responsibility for and achieving QCD (Quality, Cost, Delivery) for products and projects- Experience in designing, developing, and operating web applications or distributed systems- Knowledge and practical experience with multiple programming languages- Ability to translate business requirements into technical specifications and provide direction to the team- Excellent communication skills- Experience reporting directly to executives and management- Business level proficiency or higher in both Japanese and English.</div>Desired Qualifications:<div>- Experience in architectural design, performance tuning, and scalability improvement for large-scale systems- Practical experience with Agile development methodologies (Scrum, Kanban, etc.)- Experience in building and operating systems on cloud platforms (AWS, GCP, Azure, etc.)- Experience in introducing AI/Machine Learning and data science-related technologies into systems- Knowledge and practical experience with DevOps and SRE- Experience as a Scrum Master or Product Owner</div>Other Information:Additional information on LocationRakuten Crimson House,Tokyo#engineer #applicationsengineer #commerce #RakutenIchiba #JavaLanguages:English (Overall - 2 - Intermediate), Japanese (Overall - 3 - Advanced)