<p></p><p>We are Raft, an AI-driven start-up that automates operations for freight forwarding, a critical part of the global supply chain. Were transforming this $200B industrys heavily manual processes from the ground up. Our customers include several of the worlds top 10 freight forwarders, and many more. We recently raised $15m from<a href="https://bvp.com/"> Bessemer Venture Partners</a> (LinkedIn, Twilio, Shopify),<a href="https://episode1.com/"> Episode 1</a> (Zoopla, Betfair, Shazam) and<a href="https://dynamo.vc/"> Dynamo</a> (Sennder, Stord). Were named as one of the UKs most exciting AI start-ups by Tech Nation, recognized by the Mayors International Business Programme and Innovate UK, and weve been featured in<a href="https://techcrunch.com/2021/09/13/vector-ais-productivity-platform-for-freight-forwarders-raises-15m-a-round-led-by-bessemer/"> Techcrunch</a> and<a href="https://www.bloombergquint.com/politics/brexit-red-tape-is-jackpot-for-customs-boffins-as-demand-surges"> Bloomberg</a> as well as leading industry publications<a href="https://www.joc.com/technology/supply-chain-automation/vectorai-latest-forwarding-automation-vendor-get-vc-backing_20210913.html"> JOC</a>,<a href="https://www.freightwaves.com/news/commentary-how-ai-machine-learning-are-streamlining-workflows-in-freight-forwarding-customs-brokerage"> Freightwaves</a> and<a href="https://theloadstar.com/the-scarbrough-group-gives-operational-processes-a-facelift-with-ai/"> Loadstar</a>. We have ambitious expansion plans and are looking for future Rafters who are excited by rapid company growth, want to navigate challenging problems, and are eager to embrace responsibility.</p><p>As an Enterprise Account Manager, you will be responsible for building and maintaining relationships with large enterprise clients, ensuring customer satisfaction, driving revenue growth, and managing long-term account strategies. You will act as the primary point of contact for your clients, working closely with cross-functional teams to deliver solutions that meet their needs. This role requires a deep understanding of the clients business, excellent communication and negotiation skills, and the ability to identify opportunities for upselling and cross-selling.</p><h3>Day to Day you will:</h3><ul> <li>Cultivate deep, trusting relationships with enterprise-level clients, serving as their primary point of contact and trusted advisor.</li> <li>Proactively identify and drive opportunities to expand Rafts presence and revenue within existing accounts.</li> <li>Clearly articulate and demonstrate how Rafts capabilities solve client challenges and support their growth.</li> <li>Develop and execute comprehensive account plans that align with both client objectives and Rafts strategic goals.</li> <li>Gain a deep understanding of client business needs and market trends to deliver highly tailored solutions.</li> <li>Ensure clients fully leverage Rafts value, consistently monitoring satisfaction and resolving issues swiftly.</li> <li>Collaborate internally to deliver a seamless and supportive customer journey.</li> <li>Lead contract renewals and negotiations, securing mutually beneficial, long-term agreements.</li> <li>Proactively address and resolve all client concerns, delivering creative solutions for evolving needs.</li> <li>Track and report on key account metrics, providing clear insights into account health and future growth.</li> </ul><h3>We specifically want someone who has:</h3><ul> <li>Bachelor’s degree in Business, Marketing, or related field (MBA preferred).</li> <li>Demonstrable experience in account management, sales, or customer success, with enterprise clients.</li> <li>Proven track record of managing and growing key accounts.</li> <li>Experience working with CRM systems (e.g., Salesforce, HubSpot).</li> <li>Strong communication, negotiation, and interpersonal skills.</li> <li>Ability to build relationships with stakeholders at all levels, including C-suite executives.</li> <li>Strong analytical and problem-solving abilities.</li> <li>Experience with SaaS or Enterprise software in the Logistics industry.</li> <li>Experience with contract negotiations and renewals for enterprise clients.</li> <li>Familiarity with customer success tools (e.g., Gainsight, Totango) and data analytics platforms.<br /><br /> </li> </ul><p><strong>Apply because you want to...</strong></p><ul> <li>Have the opportunity to work in the international logistics industry that drives the global economy</li> <li>Work with stakeholders on a global level across different industries and collaborate with best in class companies who are on the front line of innovation</li> <li>Join a forward-thinking, product-centric organization that integrates artificial intelligence into a holistic logistics workflow solution</li> <li>Work in a tech, fast-paced and challenging environment that provides numerous opportunities for professional and personal growth</li> <li>Work in a multicultural environment</li> </ul><p></p>