Customer Success & Development Officer 🇫🇷

Join us in revolutionizing customer success at Qonto by helping establish our new strategic approach to client portfolio management. As we transition from individual approaches to a structured customer success model, youll be instrumental in shaping how we manage and grow our most valuable client relationships while maintaining our outstanding customer satisfaction.

Working directly with Guillermo, our Lead CS&D, youll be part of a transformative team that directly impacts Qontos growth and retention across our European markets.

• Drive successful client onboarding by implementing best practices and ensuring smooth activation of our products and features

• Develop and execute strategic upselling initiatives to grow your client portfolios revenue

• Conduct regular calls and product demonstrations to engage with our clients, understand their needs,  provide tailored solutions, boost product usage and increase expansion

• Act as the primary point of contact for your portfolio, maintaining strong relationships while ensuring renewals and preventing churn

• Help establish and improve processes for high-touch client portfolio management as we scale our CS&D approach

• Market & Team Context: Join a dynamic CS&D team working alongside dedicated account management colleagues, focusing on both high-touch and medium-touch client segments

• Methodologies: Experience our structured approach combining proven sales methodologies, regular team meetings, and continuous improvement practices

• Tools we use: Work with industry-leading tools including Salesforce, Aircall, and Tableau to manage and grow your portfolio effectively

• Growth opportunity: Be part of transforming our customer success approach from individual strategies to a unified, scalable model

• Team environment: Thrive in a fast-paced culture where ownership and decision-making are encouraged, working with colleagues who value cooperation and continuous improvement

Your manager will be Guillermo, our Lead CS&D:

• His path?

Guillermo has excelled at Qonto in key account management before transitioning to his current leadership role. His background in strategic planning and sales, including experience at companies like Doctolib, brings valuable perspective to the team.

• What he brings to the team?

Based in Nantes but visiting Paris monthly, Guillermo has implemented a robust remote-first management approach with structured check-ins and development opportunities. His focus on team growth through regular call reviews and feedback sessions ensures continuous improvement and professional development.

• Experience: You have proven experience in customer success or account management, ideally from a tech startup or SaaS company with sophisticated customer management approaches

• Strategic thinking: You can help develop and implement new processes for portfolio management, showing ability to transition from traditional upselling to strategic account management

• Results-driven: You have experience hitting revenue targets and managing client portfolios with demonstrable success in retention and upselling; NRR, ARR, churn rate (...) ring a bell to you

• Client relationship mastery: You excel at building long-term relationships with high-value clients and can adapt your communication style to different stakeholder levels

• Languages: You are fluent in both French and English, as youll be managing French-speaking clients and collaborating with international teams

At Qonto we understand that true diversity isnt just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick! Who knows? You may have the missing piece of the puzzle weve been searching for all along.