<div><b><span>Our mission</span></b><span>? Creating the freedom for SMEs to succeed in business and beyond, by delivering Europe’s leading finance workspace. We combine business-class tools (seamless invoicing, spend management, and pre-accounting) with unwaveringly attentive 24/7 support, designed to help businesses breeze through all things finance.</span></div><div><br /></div><div><b><span>Our journey:</span></b><span> Founded by </span><a href="https://www.linkedin.com/in/aprot/"><span>Alexandre</span></a><span> and </span><a href="https://www.linkedin.com/in/steveanavi/"><span>Steve</span></a><span> in July 2017, Qonto has rapidly gained trust, serving over 600,000 customers. Thanks to our wonderful team of 1,600+ Qontoers, we also made it to the </span><a href="https://www.linkedin.com/pulse/top-companies-2023-les-25-entreprises-o%C3%B9-acc%C3%A9l%C3%A9rer-1c"><span>LinkedIn Top Companies</span></a><span> French ranking!</span></div><div><br /></div><div><b><span>Our values:</span></b></div><div><b><span>Customer focus |</span></b><span> Prioritize customers in everything you do</span></div><div><b><span>Ownership |</span></b><span> Own your part, get things done</span></div><div><b><span>Teamwork |</span></b><span> Make (team)work easy</span></div><div><b><span>Mastery |</span></b><span> Continuously raise the bar</span></div><div><b><span>Integrity |</span></b><span> Always do what’s right, and respect people</span></div><div><br /></div><div><b><span>Our beliefs:</span></b><span> At Qonto, were committed to fostering a welcoming environment where everyone can thrive. We prioritize evaluating applicants based solely on skills and potential, ensuring diversity with 55% international team members, 44% women, and 20% parents. Join us in building a workplace that celebrates diversity and individuality.</span></div><div><br /></div><div><a href="https://medium.com/qonto-way/a-recruiters-dilemma-confronting-bias-in-hiring-b78acce148eb"><span>Discover the steps we took to create a discrimination-free hiring process</span></a><span>.</span></div><div><br /></div><div><span>⭐  Join Qonto as a </span><b>Customer Care Manager in our Transfer team</b><span> to deliver exceptional service and maintain our 95% customer satisfaction rate. </span></div><div><br /></div><div><span>Working closely with our Payment Services team, youll play a </span><b>crucial role in handling complex banking inquiries</b><span> and contributing to our continuous improvement initiatives, all from </span><b>our Barcelona office.</b></div><div><br /></div><div><br /></div><div><b>👩‍💻🧑‍💻 As a Customer Care Manager at Qonto, you will:</b></div><div><br /></div><div><span>- </span><b>Handle complex customer inquiries r</b><span>elated to transfers and direct debits (SWIFT, SEPA, and instant) and direct debit issues via email, chat;</span></div><div><span>- </span><b>Investigate and resolve</b><span> payment issues, collaborating with various internal teams;</span></div><div><span>- </span><b>Maintain a high customer satisfaction rate</b><span> while managing approximately 15 tickets per day on our ticketing tool, Zendesk;</span></div><div><span>- Participate in team meetings to </span><b>review KPIs, analyze cases,</b><span> and imagine new proposals to solve identified problems or to improve customer experience;</span></div><div><span>- </span><b>Support and educate other agents</b><span> to enhance overall service quality.</span></div><div><br /></div><div><b>🤔 What you can expect:</b></div><div><br /></div><div><b>- A supportive team</b><span> of 5 members within the larger Payment Services department, balancing the workload between the Paris and Barcelona offices</span></div><div><b>- A stimulating international environment</b><span> with Qontoers from more than +80 nationalities</span></div><div><b>- New ways of working</b><span> and continuous improvement methods to enhance customer satisfaction and internal processes.</span></div><div><br /></div><div><b>🤝 About your future manager: </b></div><div><br /></div><div><span>Your manager will be</span><b> </b><b><a href="https://www.linkedin.com/in/gabrielle-ramahatafandry-1b39b9128/">Gabrielle</a></b><b>,</b><span> she has a strong customer relationship experience in the field of telecommunications and energy. She has joined Qonto as a Customer Success Manager and is now Lead Customer Success, specialized in Cards &amp; Checks topics.</span></div><div><br /></div><div><span>• </span><b>What can she bring to you?</b><span> She will share her knowledge and help you reach and maintain your target of customer excellence.</span></div><div><br /></div><div><b>🏅 About You:</b></div><div><br /></div><div><span>- </span><b>Customer Service experience</b><span>: </span><b>1 to 2 years of experience in customer service, </b><span>if experience is in a banking or financial services company its a plus.</span></div><div><b>- Customer-centric approach</b><span>: You show empathy and adapt your speech according to your customers needs.</span></div><div><b>- Communication skills:</b><span> Excellent written and verbal skills in</span><b> both French and English</b></div><div><b>- Problem-solver:</b><span> You can step back from a difficult situation and identify customer pain points. Always striving to improve yourself, you dont hesitate to ask for feedback on your work.</span></div><div><b>- Adaptable:</b><span> Comfortable working in a fast-paced, evolving fintech environment</span></div><div><b>- Team spirit oriented:</b><span> You collaborate with your team members to succeed together, knowing you can count on each other.</span></div><div><br /></div><div><span>At Qonto we understand that true diversity isnt just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick! Who knows? You may have the missing piece of the puzzle weve been searching for all along.</span></div><div><b>🎁 Perks </b></div><div><br /></div><div><span>A tailor-made and dynamic career track. An inclusive work environment. And so much more to help you succeed.</span></div><div><br /></div><div><span>- Offices in Paris, Berlin, Milan, Barcelona, and Belgrade;</span></div><div><span>- Competitive salary package;</span></div><div><span>- A meal voucher;</span></div><div><span>- Public transportation reimbursement (part or global);</span></div><div><span>- A great health insurance (depending on the country);</span></div><div><span>- Employee well-being initiatives: access to </span><a href="https://www.moka.care/"><span>Moka Care</span></a><span> to take care of your mental health and great offers for sports and wellness activities;</span></div><div><span>- A progressive disability and </span><a href="https://medium.com/qonto-way/work-perks-qontos-talent-philosophy-d25beb044e80"><span>parenthood policy</span></a><span> (1 in 6 of Qonto employees is a parent!) and childcare benefits with selected partners;</span></div><div><span>- Monthly team events.</span></div><div><br /></div><div><b>💬 Our hiring process:</b></div><div><br /></div><div><b><span>-</span></b><span> Interviews with your Talent Acquisition Manager and future managers</span></div><div><b><span>- </span></b><span>A remote exercise to demonstrate your skills and give you a taste of what working at Qonto could be like</span></div><div><br /></div><div><span>Find more information about our interview process on our </span><a href="https://qonto.com/en/careers/candidate-journey">careers website</a><span>.</span></div><div><span>On average, our process lasts </span><b><span>20 working days</span></b><span> and offers usually follow within </span><b><span>48 hours</span></b><span> 🤞</span></div><div><br /></div><div><br /></div><div><span>To learn more about us:</span></div><div><a href="https://medium.com/qonto-way"><span>Qontos Blog</span></a><span> | </span><a href="https://www.muypymes.com/2023/05/31/qonto-solucion-reembolso-gastos-pymes"><span>Muy Pymes</span></a><span> | </span><a href="https://forbes.es/ultima-hora/370789/qonto-y-finutive-crean-la-primera-empresa-de-forma-100-digital-en-espana/"><span>Forbes.es</span></a><span> | </span><a href="https://www.europapress.es/economia/finanzas-00340/noticia-qonto-alcanza-400000-clientes-europa-completar-integracion-neobanco-aleman-penta-20231128111736.html"><span>Europa Press</span></a></div><div><br /></div><div><br /></div><div><i>To know how your personal data will be processed during your application process or to request its deletion, please </i><a href="https://qonto.com/en/legal-documents/privacy-notice"><i>click here</i></a><i>.</i></div>