Chips Talk, We Listen proteanTecs is a game-changing startup thats giving advanced electronics the power to report on their own health. In a digital world built for autonomous driving, cloud computing, and AI, we depend on computing systems daily. But how can we guarantee their safety, reliability and functionality? proteanTecs is the first-ever company to provide visibility into next-gen chips while they are operating, based on the power of on-chip monitoring, machine learning, and data analytics. Here at proteanTecs, youll be part of a team thats unlocking deep insights to make electronics more reliable, efficient, and high-quality. Were trusted by industry leaders in data centers, automotive, communications, and consumer devices – we work with the worlds largest and most notable companies in tech. Why proteanTecs is a great place to work: <ul><li>Fast-paced and impactful: Were a mission-driven startup, so youll tackle new challenges daily, wear many hats, and see your work directly influence the future of electronics. </li><li>Supportive company culture: Learn from the best. Our 200+ team members are experts in their field with a proven track record of success, and theyre committed to fostering a collaborative and supportive work environment. </li><li>International presence: Were a multinational company with a diverse team across multiple locations around the globe. Youll collaborate on projects with international impact, gaining a global perspective of the tech industry. </li><li>Work with industry leaders: Our solutions are used by the biggest names in tech. Youll be part of the team creating the next generation of groundbreaking products. </li><li>Cutting-edge playground: We use the latest machine learning, platforms, and tools to push boundaries and achieve breakthroughs. </li><li>Real-world impact: Our work keeps data centers, cars, and other critical systems running smoothly. Your work will directly contribute to safer, more reliable electronics. </li><li>We are here for the win: Backed by industry veterans and leading investors, we offer a stable and secure work environment with plenty of room for growth. </li></ul>proteanTecs is looking for a IT Help Desk Support to join the ride as we spearhead the next revolution in electronics! <ul><li>Professional certification (such as MCSA, Azure/Microsoft 365 administrator)</li><li>Strong familiarity with Windows, Linux, and macOS operating systems</li><li>Experience in both remote and in-person end-user support</li><li>Experience with Endpoint Management systems (Microsoft Intune, Jamf)</li><li>Experience with Microsoft 365, Active Directory, and Entra ID (Azure AD)</li><li>Strong customer service orientation and interpersonal communication skills</li><li>Ability to work effectively under pressure</li><li>Excellent technical problem-solving skills</li><li>Quick thinking and adaptability</li><li>Self-learning ability and discipline</li></ul> Helpdesk Support<ul><li>Respond to user queries via helpdesk ticketing system, email, in person, and remote access tools.</li><li>Provide first- and second-line technical support for hardware, software, and network issues.</li><li>Diagnose and troubleshoot incidents and service requests, escalating as necessary.</li><li>Follow standard operating procedures for incident response, documentation, and escalation.</li><li>Administer and maintain helpdesk/ticketing software, ensuring accurate records of all requests and resolutions.</li><li>Develop and deliver end-user training sessions and create supporting materials.</li><li>Write and update user guides, FAQ documents, and training manuals.</li></ul>User Lifecycle Management<ul><li>Onboarding and Offboarding:</li><li>Provision accounts, devices, and necessary access rights for new users.</li><li>Offboard departing users, including revoking access, collecting equipment, and archiving data.</li><li>Maintain and periodically review user accounts and permission groups to ensure compliance and security.</li></ul>Endpoint Management<ul><li>Provision and manage company devices (Windows, Mac, mobile), ensuring compliance with security policies.</li><li>Support device lifecycle management: setup, maintenance, asset tracking, and decommissioning.</li><li>Asset Management: Track and manage IT assets, licenses, and inventory.</li></ul>