<div>Propeller is on a mission to take the guesswork out of moving dirt - reducing wasted fuel, time, and money. We do this through the power of maps. </div><div><br /></div><div>Our customers use Propeller’s integrated hardware and software products to capture accurate 3D versions of their worksites. With over 50,000 worksites worldwide using Propeller’s smart survey technology, we empower project teams to map, measure, and manage site activity.</div><div><br />Propeller empowers everyone to approach, own, and solve problems creatively. We’re data nerds who care about impact, honesty, and each other. We take pride in being a great place to work. We are proud to be recipients of <a href="https://www.bintelligence.com/about-us">BI Groups</a> Excellence in Customer Experience award and <a href="https://www.inspiring-workplaces.com/awards/australasia/top-10-2024-winners-australasia">Inspiring Workplaces</a> of Australasia, being recognized as a <a href="https://www.fastcompany.com/90724356/most-innovative-companies-asia-pacific-2022">Fast Company</a> and <a href="https://www.builtincolorado.com/awards/best-midsize-places-to-work-colorado-2022">BuiltIn</a> Best Place to Work. You can learn more about us on <a href="https://www.glassdoor.com.au/Reviews/Propeller-Aero-Reviews-E1279646.htm">Glassdoor</a>.</div> <h2> Your Mission </h2> <div>We’re looking for a highly skilled Revenue Operations Analyst with a laser focus on Customer Success (CS). This role is a blend of in-depth data analysis and critical process support for the CS organization. Youll be the primary resource for querying, analyzing, and translating CS and revenue data into actionable insights that drive customer retention, expansion, and operational efficiency.</div><div><br /></div><div>You are a strong SQL expert who thrives on tackling complex datasets (usage, revenue, support, engagement metrics). Youll provide the essential analysis and operational backbone needed to drive smarter, faster decision-making across our global Customer Success team.</div><div><br /></div><div><br /><strong>Responsibilities</strong></div><div><br /><strong><br />Data Analysis and Insight Generation 📊</strong></div><ul><li>CS Performance Reporting: Own the development and maintenance of core CS reporting and dashboards to track and visualize key metrics like health scores, engagement activity, and time-to-value.</li><li>Deep Dive Analysis: Conduct sophisticated analyses using advanced SQL to identify leading indicators of churn and retention risk, uncover behavioral trends, and segment accounts for targeted engagement strategies.</li><li>Expansion Modeling: Leverage usage, contract, and engagement data to proactively surface high-potential accounts for expansion opportunities.</li><li>User Cohort Analysis: Segment customers by behavior, tenure, and product usage to reveal adoption patterns and uncover areas to personalize engagement.</li><li>Product Usage Insights: Work with product and Go-to-Market (GTM) teams to surface how different customer segments engage with key features and where opportunities exist to drive deeper adoption.</li></ul><div><strong>Process Support and Operational Excellence ⚙️</strong></div><ul><li>Process Optimization: Collaborate closely with the Senior CS Operations Manager and individual contributors to design, build, and measure scalable processes and workflows that improve efficiency and impact across the entire Customer Success organization. Gainsight will be a central hub for these operations.</li><li>CSM Productivity &amp; Coverage: Analyze book sizes, account complexity, and task volume to inform team design, resource planning, and improve CSM efficiency.</li><li>Onboarding Funnel Optimization: Analyze onboarding completion rates and time-to-value to identify friction points and implement process improvements that accelerate customer activation.</li><li>Strategic Data Initiatives: Partner with the Senior CS Operations Manager and CS Leadership to identify strategic opportunities where data analytics can significantly impact customer retention, growth, and overall satisfaction.</li><li>Cross-Functional Partnership: Work effectively with other GTM teams (Sales, Marketing, Customer Success) to ensure seamless data flow, consistent reporting, and alignment on operational initiatives that impact the end-to-end customer journey.<br /><br /></li></ul><div><br /><br /></div> <h2> Benefits </h2> <div>We are 100% about impact and 0% about ego, with everyone here being encouraged to solve their problems creatively, listen to one another, and never stop learning. We work for our collective success, and we welcome you to learn more about us on Glassdoor. <br /><br /></div><div>Propeller is for everyone, so come as you are. We’re open humans who champion diversity, equity, and inclusion. <br /><br /></div><div>We offer our full-time employees competitive benefits, including paid time off, employee share options, professional development benefits, private health insurance, and other offerings to meet local standards and requirements.<br /><br /></div><div><br /></div>

Propeller Aero

Revenue Operations Analyst (Customer Success) RevOps

Propeller Aero