<div>Propeller is on a mission to take the guesswork out of moving dirt - reducing wasted fuel, time, and money. We do this through the power of maps. </div><div><br /></div><div>Our customers use Propeller’s integrated hardware and software products to capture accurate 3D versions of their worksites. With over 50,000 worksites worldwide using Propeller’s smart survey technology, we empower project teams to map, measure, and manage site activity.</div><div><br />Propeller empowers everyone to approach, own, and solve problems creatively. We’re a team who care about impact, honesty, and each other. We take pride in being a great place to work. We are proud to be recipients of <a href="https://www.bintelligence.com/about-us">BI Groups</a> Excellence in Customer Experience award and <a href="https://www.inspiring-workplaces.com/awards/australasia/top-10-2024-winners-australasia">Inspiring Workplaces</a> of Australasia, being recognized as a <a href="https://www.fastcompany.com/90724356/most-innovative-companies-asia-pacific-2022">Fast Company</a> and <a href="https://www.builtincolorado.com/awards/best-midsize-places-to-work-colorado-2022">BuiltIn</a> Best Place to Work. You can learn more about us on <a href="https://www.glassdoor.com.au/Reviews/Propeller-Aero-Reviews-E1279646.htm">Glassdoor</a>.</div> <h2> Your Mission </h2> <div>As a Senior Account Manager at Propeller, you’ll play a critical role in driving revenue growth and retention by owning and growing a large portfolio of mid-to-large customers. You’ll take a strategic approach to renewals, expansions, and account planning, working cross-functionally with Sales, Customer Success, Product, and Marketing to elevate the customer experience and scale best-in-class account management practices. You’ll mentor others and contribute to the maturity of the Account Management function through systems thinking, process improvement, and leadership of key initiatives.</div><div><br /></div><div><strong>About You </strong></div><div><br /></div><div>You are a seasoned B2B professional, you thrive on driving customer growth and navigating complex sales cycles. With a strong background in managing and expanding high-value customer accounts, you are confident in your ability to influence internal and external stakeholders, lead cross-functional initiatives, and build scalable, strategic account plans. You bring a customer-centric mindset and a passion for solving problems while delivering commercial outcomes. You have experience working with both direct customers and channel partners and understand the nuances of scaling through a partner ecosystem.</div><div><br /></div><div><em>To do this you will:</em></div><ul><li>Own an annual renewal + expansion quota and hit or exceed growth and churn targets.</li><li>Proactively grow an APAC portfolio of 30-50 accounts, prioritising high-value customers.</li><li>Act as the senior point of contact for customers and channel partners, resolving escalations and navigating complex issues to drive outcomes.</li><li>Build and maintain effective relationships with customers, as well as channel partners (dealers).</li><li>Lead strategic account planning and deliver tailored customer growth strategies, collaborating with internal stakeholders across CS, Sales, Product, and Marketing.</li><li>Identify and close expansion and up-sell opportunities by aligning Propellers offerings to the customer’s business objectives and evolving needs.</li><li>Drive and improve the renewal process through pricing discussions, term negotiations, and value storytelling in partnership with dealers and the Sales team.</li><li>Lead key cross-functional initiatives that improve retention and account growth, such as tiering models, playbooks, and standardised customer engagement strategies.</li><li>Serve as a subject matter expert and mentor to more junior Account Managers, helping build team capability and scale successful practices.</li><li>Regularly analyse account health, product adoption, and usage data to inform growth opportunities and risks.</li><li>Stay informed on the market and customer and competitor behaviours to form insight that will help inform strategic decision-making and positioning.</li><li>Maintain net-negative ARR churn and consistently exceed renewal and growth targets.</li></ul> <h2> Benefits </h2> <ul><li>Employee share options</li><li>Professional development budget and leave</li><li>The opportunity to take part in our mentorship program</li><li>Mental health resources </li><li>Monthly telephone and/or internet allowance</li><li>Paid primary &amp; secondary parental leave policies </li><li>Hybrid work arrangements and WFH equipment provided</li></ul>

Propeller Aero

Senior Account Manager Sales

Propeller Aero

Similar Remote Jobs