About Us: We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We’re driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people. How We Work: At Proofpoint, you’ll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values: Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best-in-class outcomes, Visionary in future-focused problem-solving, Exceptional in execution and impact.Corporate OverviewIn today’s cyber threat landscape, protection starts with people. At Proofpoint, that simple truth fuels our passion for protecting users, the data they create, and the systems they rely on from a uniquely people-centric perspective.And we are just as passionate about finding the right people to help us in that mission. When you join Proofpoint, you are helping to:<ul><li>Build and enhance our proven security platform</li><li>Blend innovation and speed in a constantly evolving cloud environment</li><li>Analyze new threats and offer deep insight through data-driven intel</li><li>Collaborate with customers to help solve their toughest security challenges</li></ul>We are devoted to helping our customers protect their greatest assets and biggest security risk: their people. That is why we are a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner.<h2>The Role</h2>We are looking for a highly experienced strategy and operations professional to play a pivotal role in shaping the transformation across Proofpoint’s Customer Office — encompassing Customer Success, Renewals, Support, and Managed &amp; Professional Services.   The selected candidate will drive data analysis to inform strategic decisions, evaluate new investment opportunities, analyze performance of newly launched programs and enable operational excellence across all post-sale functions.The Senior Manager will work directly with the Head of Strategy &amp; Transformation and the broader Customer Office leadership team and collaborate closely with Finance, Operations and Business Intelligence teams.  The role requires a strategic thinker with deep understanding of GTM, Customer Success, Renewals and Services operations, highly advanced analytics skills, and the ability to influence and partner across functions at the executive level. This is a senior-level individual contributor role reporting to the Senior Director, Strategy &amp; Operations, Customer Office.<h2>Your Responsibilities</h2><h3>Strategic Analysis</h3><ul><li>Conduct complex analysis to inform key decisions and long-term strategy across the Customer Office (Customer Success, Renewals, Support, Services).</li><li>Deliver insights on customer segmentation, churn risk and drivers, pricing, services attach/expansion, etc.</li><li>Model the impact of new investments on churn reduction, customer experience, and revenue expansion.</li><li>Create and facilitate executive-level presentations that clearly explain data insights and resulting recommendations.</li><li>Perform ad-hoc deep dives into key drivers of Customer Office performance, surfacing actionable insights for leadership.</li></ul><h3></h3><h3>Planning</h3><ul><li>Lead analysis feeding into annual planning, quarterly business reviews, and Board of Director materials.</li><li>Develop capacity models for Success, Support, and Services teams to support growth and scalability.</li><li>Closely partner with Finance during planning cycles</li></ul><h3></h3><h3>Business Operations</h3><ul><li>Run standing business cadences (e.g., QBRs, monthly metrics reviews) across the Customer Office to track performance and drive accountability.</li><li>Define, monitor, and continuously refine KPIs and operational metrics across all post-sale functions.</li><li>Ensure data integrity across reporting systems (e.g., Salesforce, Clari, PowerBI) to drive confidence in metrics used by executives and the Board.</li></ul><h2></h2><h2>What you bring to the team</h2><ul><li>Bachelor’s degree in Business, Management, or related field; MBA preferred.</li><li>10+ years of experience in strategy, business analysis, operations or related roles.</li><li>7+ years of experience within SaaS, preferably within GTM, Customer Success, Support, or Services Operations.</li><li>Extensive experience with customer-focused analysis—churn analytics, support demand modeling, services attach/expansion, adoption analytics, and customer health/risk modeling.</li><li>Deep expertise analyzing data in Excel across multiple data sets and creating reusable workbooks for senior audiences.</li><li>Proven expertise in using Power BI, Tableau, or other business intelligence tools.</li><li>Experience with CRM, Revenue Management, and Customer Success software (e.g., Salesforce, Clari/Gong, Gainsight/Totango)</li><li>Proven ability to thrive in a high-growth, fast-paced, dynamic environment, and drive results in a highly matrixed organization through collaboration and innovation.</li><li>Highly independent; ability to work rapidly and productively with general direction.</li><li>Strong strategic thinking, analytical skills, and problem-solving abilities.</li><li>Excellent communication and executive-level presentation skills.</li></ul>Why Proofpoint Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We are a customer-focused and driven-to-win organization with leading-edge products—and many exciting reasons to join our team. We believe in hiring the best, the brightest and cultivating a culture of collaboration and appreciation.We are a diverse, multinational company with opportunities in all functions, and leaders that welcome candidates from all walks of life. Apply today and explore your future #LifeAtPFPT.#LI-JR1Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us: • Competitive compensation• Comprehensive benefits • Learning &amp; Development: We are committed to the growth and development of our team members, offering a range of programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities to help employees reach their full potential. • Flexible work environment: [Remote options, hybrid schedules, flexible hours, etc.]. • Annual wellness and community outreach days • Always on recognition for your contributions • Global collaboration and networking opportunities Our Culture: Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to <a href="mailto:accessibility@proofpoint.com" target="_blank">accessibility@proofpoint.com</a>. How to Apply Interested? Submit your application here <a href="https://www.proofpoint.com/us/company/careers" target="_blank">https://www.proofpoint.com/us/company/careers</a>. We can’t wait to hear from you!Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable compensation and/or equity. We offer a competitive benefits package, including flexible time off, a comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year, plus a three-week Work from Anywhere option.Base Pay Ranges:SF Bay Area, New York City Metro Area:Base Pay Range: 161,625.00 - 237,050.00 USDCalifornia (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska:Base Pay Range: 132,225.00 - 193,930.00 USDAll other cities and states excluding those listed above:Base Pay Range: 120,525.00 - 176,770.00 USD