About Us: We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We’re driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people. How We Work: At Proofpoint, you’ll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values: Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best-in-class outcomes, Visionary in future-focused problem-solving, Exceptional in execution and impact.Corporate OverviewIn today’s cyber threat landscape, protection starts with people. At Proofpoint, that simple truth fuels our passion for protecting users, the data they create, and the systems they rely on from a uniquely people-centric perspective.And we are just as passionate about finding the right people to help us in that mission. When you join Proofpoint, you are helping to:<ul><li>Build and enhance our proven security platform</li><li>Blend innovation and speed in a constantly evolving cloud environment</li><li>Analyze new threats and offer deep insight through data-driven intel</li><li>Collaborate with customers to help solve their toughest security challenges</li></ul>We are devoted to helping our customers protect their greatest assets and biggest security risk: their people. That is why we are a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner.The RoleThe Business Analyst plays a critical role in driving strategic decision-making and operational excellence within the Customer Success organization. This role handles gathering, analyzing, and interpreting data to provide actionable insights that enhance customer experience, retention, and growth. Working closely with Customer Success, Sales, Product, and Operations teams, the analyst transforms complex data into clear, compelling visualizations and dashboards that guide strategic initiatives and performance improvements. The ideal candidate combines strong analytical thinking with business acumen and a deep understanding of customer-centric metrics.Your day-to-day Performance Management &amp; Reporting <ul><li>Develop and maintain customer success dashboards, scorecards, and reports to track key performance indicators (KPIs) and analyze trends with renewals, churn, customer health, and adoption trends.</li><li>Generate monthly, quarterly, and ad-hoc reports for Executive leadership, ensuring data accuracy and actionable insights.  Create standardized reporting frameworks to help measure the effectiveness of customer success programs and initiatives.</li></ul>BI Dashboard Development &amp; Reporting <ul><li>Design, develop, and maintain interactive dashboards and reports in Power BI, ensuring alignment with business needs and analytical requirements.</li><li>Create repeatable templates and design patterns to accelerate the development of additional dashboards, dimensions, data views, etc.</li><li>Develop visualization tools that bring together financial, sales, customer activity and operational metrics</li><li>Create documentation and facilitate training to enable end-users to self-serve with the newly developed tools Data Manipulation &amp; Analysis</li><li>Manipulate large datasets and utilize advanced Excel functions (PivotTables, Power Query, DAX, Macros) to manipulate large datasets and automate reporting</li><li>Leverage interactive dashboards in Power BI, Tableau, or similar BI tools for in-depth analysis and to provide real-time, self-serve tools to end users</li><li>Partner with data teams to source, clean, and integrate data from CRM, Finance, and Customer Success tools</li><li>Ensure data consistency and integrity across several reporting systems</li><li>Identify opportunities to automate reporting processes and improve efficiency using BI tools. Cross-Functional Collaboration &amp; Insights Development</li><li>Partner with Customer Success, Sales, Finance, and Ops teams to provide data-driven insights that drive customer retention, expansion, and satisfaction.</li><li>Present findings to leadership, translating complex data into clear, actionable recommendations</li><li>Support ad-hoc analysis requests and deep dives into customer performance, risk factors, and upsell opportunities.</li></ul>What you bring to the team<ul><li>5+ years of experience in business analysis, customer success analytics, or performance reporting, preferably in a SaaS or another software technology company.</li><li>Extensive experience with Excel, including PivotTables, Power Query, DAX, Macros, and VBA.</li><li>Proficiency with using Power BI, Tableau, or other BI tools for advanced analysis across multiple data sets</li><li>Deep expertise in designing, developing, and managing dashboards and reports using Power BI</li><li>Familiarity with CRM (Salesforce) and cloud-based data platforms (Snowflake, BigQuery, Redshift).</li><li>Strong understanding of customer success metrics, including NRR (Net Revenue Retention), churn, adopt</li></ul>Why Proofpoint Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We are a customer-focused and driven-to-win organization with leading-edge products—and many exciting reasons to join our team. We believe in hiring the best, the brightest and cultivating a culture of collaboration and appreciation.We are a diverse, multinational company with opportunities in all functions, and leaders that welcome candidates from all walks of life. Apply today and explore your future #LifeAtPFPT.Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us: • Competitive compensation• Comprehensive benefits • Learning &amp; Development: We are committed to the growth and development of our team members, offering a range of programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities to help employees reach their full potential. • Flexible work environment: [Remote options, hybrid schedules, flexible hours, etc.]. • Annual wellness and community outreach days • Always on recognition for your contributions • Global collaboration and networking opportunities Our Culture: Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to <a href="mailto:accessibility@proofpoint.com" target="_blank">accessibility@proofpoint.com</a>. How to Apply Interested? Submit your application here <a href="https://www.proofpoint.com/us/company/careers" target="_blank">https://www.proofpoint.com/us/company/careers</a>. We can’t wait to hear from you!Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable compensation and/or equity. We offer a competitive benefits package, including flexible time off, a comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year, plus a three-week Work from Anywhere option.Base Pay Ranges:SF Bay Area, New York City Metro Area:Base Pay Range: 108,080.00 - 169,840.00 USDCalifornia (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska:Base Pay Range: 90,580.00 - 142,340.00 USDAll other cities and states excluding those listed above:Base Pay Range: 81,130.00 - 127,490.00 USD