<h1>Position Overview</h1>At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Site Reliability Manager within PNC’s Site Reliability Center (SRC), you will be based in Farmers Branch, TX, Pittsburgh, PA, Cleveland, OH, Birmingham, AL, Phoenix, AZ. The position is primarily based in a PNC location. Responsibilities require weekly time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager’s discretion. Occasional travel may be needed. Schedule is M-F 8:00am – 5:00pm. This position is leading teams across 3 shifts for 24/7 support. Candidates are expected to be available for critical production issues as required. This may include off shift hours and weekends. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position Technical Expertise: •	Deep technical proficiency with VMware infrastructure, including ESXi hosts, vCenter, vSAN, NSX, and related virtualization technologies. •	Extensive hands-on experience and expert-level proficiency managing Linux (RHEL/CentOS, Ubuntu) and Windows Server operating systems in an enterprise environment. •	Comprehensive understanding of full-stack virtualization architecture, including compute, storage, networking, and security layers. •	Skilled in performance optimization, capacity management, and scalability planning within virtualized infrastructures. Preferred Qualifications: •	Relevant certifications such as VMware Certified Professional (VCP), Red Hat Certified Engineer (RHCE), Microsoft Certified Solutions Expert (MCSE), or similar credentials. •	Previous experience in regulated banking or financial services industry strongly preferred. Incident &amp; Problem Management: •	Proven experience in reducing reactive incidents through proactive monitoring, trend analysis, and problem management methodologies. •	Strong ability to diagnose critical system outages quickly, implementing rapid and effective recovery solutions to minimize downtime. •	Demonstrated leadership in high-pressure production support environments, ensuring timely resolution and effective root-cause analysis for complex incidents. Operational Leadership: •	Tenured leadership experience managing technical teams across diverse virtual environment domains (VMware, Linux, Windows). •	Ability to mentor, coach, and develop high-performing support engineers, driving team productivity, accountability, and continuous improvement. •	Adept in managing vendor relationships, including coordinating critical issue escalations and driving vendor support for quick problem resolution.<h1>Job Description</h1><ul><li>Leads a team of Site Reliability Engineers in implementing, maintaining, and improving robust monitoring response sites and infrastructure applications.</li><li>Recommends and facilitates the implementation of infrastructure enhancements as required to maintain the performance of sites in response to business growth and strategy.</li><li>Streamlines the deployment process by introducing automated configuration management tools, resulting in a reduction in deployment time and increased efficiency.</li><li>Oversees robust technical solutions for complex business and application challenges, while helping to define and communicate technical standards and best practices. Manages and oversees proactive reviews and audits of production sites, issue triage and follow up.</li><li>Leads in the collaboration with cross-functional teams to design and implement scalable and highly available infrastructure.</li><li>Maximizes staff contribution through professional growth and development, to increase teamwork and more effectively meet business needs.</li></ul>PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:<ul><li>Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.</li><li>Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNCs Enterprise Risk Management Framework.</li></ul>PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:<ul><li>Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.</li><li>Live the Values - Role models our values with transparency and courage.</li><li>Enable Change - Takes action to drive change and innovation that will transform our business.</li><li>Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.</li><li>Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customer.</li></ul><h1>Qualifications</h1>Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.<h2>Preferred Skills</h2>Application Development, Business Management, Customer Solutions, Design, Group Problem Solving, Process Improvements, Release Management, Software Solutions, User Experience (UX) Design<h2>Competencies</h2>Analytical Thinking, Application Design, Architecture, Application Maintenance, Application Testing, Emerging Technologies, Innovation, IT Industry: Trends &amp; Directions, IT Standards, Procedures &amp; Policies, Software Process Improvement (SPI), Software Reliability Management, Technical Troubleshooting<h2>Work Experience</h2>Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. At least 3 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.<h2>Education</h2>Bachelors<h2>Certifications</h2>No Required Certification(s)<h2>Licenses</h2>No Required License(s)<h1>Pay Transparency</h1>Base Salary: $110,500.00 – $171,925.00Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.<h1>Application Window</h1>Generally, this opening is expected to be posted for two business days from 04/22/2025, although it may be longer with business discretion.<h1>Benefits</h1>PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.To learn more about these and other programs, including benefits for full time and part-time employees, visit <a target="_blank" href="http://yourpnctotalrewards.com">Your PNC Total Rewards</a>.<h1></h1><h1>Disability Accommodations Statement</h1>If an accommodation is required to participate in the application process, please contact us via email at <a href="mailto:AccommodationRequest@pnc.com" target="_blank">AccommodationRequest@pnc.com</a>. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses.  Applicants may also call 877-968-7762 and say Workday for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace.  We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.<h1>Equal Employment Opportunity (EEO)</h1> PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.<h1>California Residents </h1>Refer to the <a href="https://content.pncmc.com/live/pnc/aboutus/HR/Onboarding/PNC_CCPA_Privacy_Disclosure_Employee.pdf" target="_blank">California Consumer Privacy Act Privacy Notice</a> to gain understanding of how PNC may use or disclose your personal information in our hiring practices.