<h1>Position Overview</h1>At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Quality Assurance Lead within PNCs DnA organization, you will be based in Pittsburgh, PA, Cleveland/Strongsville, OH, or Dallas, TX. Responsibilities require time in the office on a weekly basis. Some responsibilities may be performed remotely, at the manager’s discretion. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. A Quality Assurance (QA) Lead with hands-on experience is responsible for leading a team of testers while also actively participating in testing activities. This role involves overseeing the testing process, developing test strategies, and ensuring that software products meet quality standards. The QA Lead also mentors and trains team members, identifies areas for process improvement, and communicates effectively with developers and other stakeholders. Skills Required : Strong SQL with hands on experience building complex SQL queries. Experience with Jira or related software to manage the testing process. Key Responsibilities: Test Planning and Execution: Developing and executing comprehensive test plans, including manual and automated testing strategies, to ensure thorough coverage. Defect Management: Identifying, reporting, and tracking defects, collaborating with developers to resolve issues, and verifying bug fixes. Quality Standards Enforcement: Ensuring that all software products meet established quality standards and adhere to best practices. Process Improvement: Continuously evaluating and improving testing processes, methodologies, and tools to optimize efficiency and effectiveness. Communication and Collaboration: Effectively communicating with developers, project managers, and other stakeholders to ensure alignment and efficient workflow. Test Environment Management: Ensuring the availability and stability of test environments, including configuring necessary resources and data. Staying Updated: Keeping abreast of the latest testing technologies, tools, and methodologies. Training and Development: Providing training and mentorship to team members to enhance their testing skills and knowledge. Reporting and Documentation: Maintaining accurate records of testing activities, results, and progress, and reporting findings to relevant stakeholders.<h1>Job Description</h1><ul><li>Operating in a global delivery model, brings strategic direction to testing and acts as the subject matter expert for both the quality discipline and a line of business domain(s).</li><li>Leads the review of testing artifacts throughout the product life-cycle to ensure appropriate sign off and prioritization of testing work. Including coordinating test strategy, scripting and defect resolution.</li><li>Including ensuring early engagement with internal partners and proactive planning to ensure quality is a core area of focus early in the product lifecycle.</li><li>Take accountability for quality standards in the development, implementation and upkeep test scripts and opportunities for automation of testing products.</li><li>Developing meaningful management metrics that help to gauge project health. Identify trends and opportunities for continuous improvement in product release.</li></ul>PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:<ul><li>Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.</li><li>Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNCs Enterprise Risk Management Framework.</li></ul><h1>Qualifications</h1>Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.<h2>Preferred Skills</h2>Analytical Thinking, Controls Testing, Corporate Governance, Quality Assurance (QA), Quality Support, Software Testing, Test Case Development, Usability Testing<h2>Competencies</h2>Accuracy and Attention to Detail, Analytical Thinking, Influencing, Process Management, Products and Services, Software Development Life Cycle, Software Quality Assurance And Testing, Technical Documentation Management<h2>Work Experience</h2>Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.<h2>Education</h2>Bachelors<h2>Certifications</h2>No Required Certification(s)<h2>Licenses</h2>No Required License(s)<h1>Pay Transparency</h1>Base Salary: $81,000.00 – $125,000.00Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.<h1>Application Window</h1>Generally, this opening is expected to be posted for two business days from 08/19/2025, although it may be longer with business discretion.<h1>Benefits</h1>PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.To learn more about these and other programs, including benefits for full time and part-time employees, visit <a target="_blank" href="http://yourpnctotalrewards.com">Your PNC Total Rewards</a>.<h1></h1><h1>Disability Accommodations Statement</h1>If an accommodation is required to participate in the application process, please contact us via email at <a href="mailto:AccommodationRequest@pnc.com" target="_blank">AccommodationRequest@pnc.com</a>. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses.  Applicants may also call 877-968-7762 and say Workday for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace.  We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.<h1>Equal Employment Opportunity (EEO)</h1> PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.<h1>California Residents </h1>Refer to the <a href="https://content.pncmc.com/live/pnc/aboutus/HR/Onboarding/PNC_CCPA_Privacy_Disclosure_Employee.pdf" target="_blank">California Consumer Privacy Act Privacy Notice</a> to gain understanding of how PNC may use or disclose your personal information in our hiring practices.