<h1>Position Overview</h1>At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Architect Sr within PNC’s Technology organization, you will be based in Pittsburgh, PA or Strongsville, OH or Dallas, TX or Birmingham, AL or Phoenix, AZ. The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager’s discretion. *****PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.***** •	ServiceNow Architects are hands on designing business architecture, delivering technical roadmaps, application blueprints, data models and system overlays for business processes, decomposing business requirements against technical standards, current technical gaps and possible application modules needed, conducting risk assessments, governance processes and issue resolution in business architecture. •	We expect our architects to have deep knowledge in ServiceNow applications, out-of-the-box configurations, business rules, and data tables, impacts of plugin and store app installations, and technical leadership for integration, testing, and operations of their assigned platform workstream (e.g. ITOM, SACM, CSDM, Employee Experience, etc.). •	In the architect role you will solution using out-of-the-box ServiceNow capabilities with a priority of configuration over customization, create design and implementation guidance, and consult to the engineers and developers to ensure the as built solution matches the intent of the design. •	Architects participate as a key member of the ServiceNow demand and technical governance boards to ensure business solutions are appropriate for the platform and utilize the platform capabilities correctly while considering the existing business processes in order to avoid conflicts, over configuration, and customization of the ServiceNow platform.<h1>Job Description</h1><ul><li>Provides guidance and advice on business architecture designs in complex projects, resolves difficult problems and ensures that all deliverables meet high standards in quality.</li><li>Designs business architecture procedures, such as the target operating model and roadmap, while considering business strategies and goals.</li><li>Consults on best practices for junior staff in business architecture planning, processes, data modeling and business architecture tools (e.g. UML and BPMN.)</li><li>Provides a systematic analysis on client requirements within the traceability framework and resolves any functional problems encountered.</li><li>Oversees the quality of business architecture project deliverables while ensuring that they are in compliance with relevant standards and processes.</li></ul>PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:<ul><li>Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.</li><li>Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNCs Enterprise Risk Management Framework.</li></ul><h1>Qualifications</h1>Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.<h2>Preferred Skills</h2>Competitive Advantages, Customer Solutions, Design, Enterprise Architecture Framework, Machine Learning, Risk Assessments, Technical Knowledge<h2>Competencies</h2>Business Architecture, Business Process Modeling, Consulting, Industry Knowledge, IT Architecture, IT Standards, Procedures &amp; Policies, Planning: Tactical, Strategic, Problem Solving<h2>Work Experience</h2>Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry relevant experience is typically 8+ years. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.<h2>Education</h2>Bachelors<h2>Certifications</h2>No Required Certification(s)<h2>Licenses</h2>No Required License(s)<h1>Pay Transparency</h1>Base Salary: $80,000.00 – $192,050.00Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.<h1>Application Window</h1>Generally, this opening is expected to be posted for two business days from 08/18/2025, although it may be longer with business discretion.<h1>Benefits</h1>PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.To learn more about these and other programs, including benefits for full time and part-time employees, visit <a target="_blank" href="http://yourpnctotalrewards.com">Your PNC Total Rewards</a>.<h1></h1><h1>Disability Accommodations Statement</h1>If an accommodation is required to participate in the application process, please contact us via email at <a href="mailto:AccommodationRequest@pnc.com" target="_blank">AccommodationRequest@pnc.com</a>. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses.  Applicants may also call 877-968-7762 and say Workday for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace.  We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.<h1>Equal Employment Opportunity (EEO)</h1> PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.<h1>California Residents </h1>Refer to the <a href="https://content.pncmc.com/live/pnc/aboutus/HR/Onboarding/PNC_CCPA_Privacy_Disclosure_Employee.pdf" target="_blank">California Consumer Privacy Act Privacy Notice</a> to gain understanding of how PNC may use or disclose your personal information in our hiring practices.