PDE - Product Operations

🪶 You are:

Energized by owning high-stakes, cross-functional outcomes. You have a bias for action and aren’t afraid to dive into messy middle-ground problems—whether legal bottlenecks, engineering scoping, or business development gaps. You enjoy taking a problem from ambiguity to clarity and leaving the system better than you found it.

You’re equally comfortable being hands-on and stepping back to design scalable solutions. You can talk strategy in one conversation and execute a checklist in the next—and know how to bring stakeholders along at each step.

If you’re excited about shaping the future of tokenized real-world assets and playing an instrumental role in onboarding the next wave of institutional crypto adoption, we’d love to meet you.

🪶 Overall Responsibilities

• Own onboarding and operational delivery for key issuer and protocol accounts, working across legal, product, engineering, and business development teams to drive deployments to completion

• Act as the primary point of contact for a portfolio of high-impact strategic accounts, ensuring they meet onboarding, deployment, and performance milestones

• Identify, prioritize, and integrate new issuers and protocols that align with Nest’s liquidity, risk, and APY objectives, collaborating with BD and capital teams to incorporate them into the roadmap

• Manage and triage cross-functional support needs across product, operations, and ecosystem teams to unblock deals and accelerate deployments

• Surface and escalate risks or resource bottlenecks across product, engineering, and operations; work proactively to mitigate issues and maintain deployment velocity

• Provide structured reporting and insights on deployment progress, operational gaps, and ecosystem opportunities; deliver actionable recommendations to improve collaboration and execution

• Design and propose scalable improvements to product operations processes, developer support channels, and cross-functional coordination

Within 1 month, you should expect to…

• Quickly onboard, take ownership of key accounts, and drive initial deployments while identifying immediate operational gaps

• Own 2+ key issuer accounts and drive them to onchain deployment within deadlines

• Shadow and complete 1 legal onboarding process to build fluency in product/ops workflows

• Identify at least 2 additional high-priority issuers for onboarding and integrate them into the roadmap

Within 2 months, you should expect to…

• Expand ownership across more accounts and partnerships, while building a system-level view of operations and product support needs

• Own 2+ additional accounts and 1 strategic protocol partnership, aligning internal resources to enable deployment

• Conduct a triage of ecosystem and BD requests to prioritize high-impact integrations

• Proactively surface lagging deals and coordinate across teams to unblock or accelerate deployments

Within 3 months, you should expect to…

• Broaden strategic influence, implement process improvements, and deliver recommendations to scale operations and cross-functional collaboration

• Deliver a report proposing improvements across legal, operations, product, and BD collaboration

• Recommend and co-design a structured developer support channel with ecosystem and devrel teams

• Expand account ownership to include 2+ additional strategic protocols, and finalize terms

🪶 Qualifications

Must Have

• 5+ years experience in product operations, partner operations, product management, or a similar role in a fast-paced, cross-functional environment - ideally a startup that went through hyper-scale

• Demonstrated ability to own and drive complex projects across legal, technical, and business stakeholders with tight timelines

• Experience working in crypto, DeFi, fintech, or institutional finance, with exposure to tokenization, vaults, or onchain financial products

• Exceptional problem-solving and unblocker mindset—ability to navigate ambiguity, clear blockers, and proactively push deals forward

• Clear, structured communicator with a track record of writing executive-level summaries, reports, or recommendations

• Strong understanding of crypto ecosystems, protocols, and key industry players

• Comfortable working with legal, engineering, product, and BD teams simultaneously, and speaking their respective “languages”

Nice to Have

• Prior experience managing institutional onboarding or issuer onboarding in tokenized assets, structured products, or similar

• Familiarity with onchain deployment processes, smart contract interactions, or technical product ownership

• Experience working in highly regulated environments or coordinating across legal/compliance teams

• Previous experience improving developer or partner support systems (e.g., devrel enablement, creating scalable onboarding channels)

• Prior exposure to capital markets, APY mechanics, or vault yield strategies