<div><span>The Customer Growth and Experience (CGX) orgs mission is to accelerate customer velocity and create delightful experiences at the most pivotal stages of our customers’ journeys with Plaid.</span></div><div><br /></div><div><span>We achieve this in three ways:</span></div><div><br /></div><div><span>1/ Driving revenue acquisition, accelerating customer launch and activation, and scaling usage. </span></div><div><span>2/ Increasing the operating efficiency of our GTM and GTM supporting teams (NBs, AEs, AMs, Support, Implementation, TAMs, Customer Oversight, Finance, and Commercial).</span></div><div><span>3/ Enhancing the developer experience and the experience of all emerging dashboard personas.</span></div><div><br /></div><div><span>You will lead an engineering organization of 35+ people spread across teams focused on growth, developer relations, developer experience (including Plaids public API and external MCP servers), customer onboarding, the developer dashboard, and billing.</span></div><h3>Responsibilities</h3><ul><li>Supporting the growth of a strong team of Engineering Managers and Senior ICs.</li><li>Partnering closely with your product counterpart and cross-functional partners to serve CGX’s many internal stakeholders.</li><li>Ensuring the area’s technical strategy is aligned with future product needs.</li><li>Partner with your product counterpart to refine the area’s strategy and set short and long-term goals.</li><li>Revising the organizational structure of your engineering teams over time as needed.</li><li>Partnering with recruiting to fill key roles with top talent.</li></ul><h3>Qualifications</h3><ul><li>Experience managing a team composed primarily of Engineering Managers.</li><li>Proven track record of working effectively with cross-functional partners (ideally outside of Eng/Product/Design as well).</li><li>Nice to have: a mix of experience working on both customer-facing and internally-facing teams. </li><li>Nice to have: experience leading growth teams/organizations.</li></ul>