<div>Responsibilities:</div><div>- Serve as the trusted advisor and technical point of contact for assigned customers.</div><div>- Build and maintain strong relationships with key stakeholders, understanding their technical architectures and requirements, their business objectives, and challenges.</div><div>- Provide technical guidance, best practices, and solution recommendations to help customers maximize the value of  TiDB products and services.</div><div>- Collaborate with sales, service, and solutions architecture teams to drive customer success, satisfaction, and growth. Proactively identify opportunities for improvement, cost optimization, and performance enhancement in customer environments.</div><div>- Proactively identify and address technical challenges, act as an escalation point for technical issues, and coordinate with internal teams to ensure timely resolution.</div><div>- Deliver training sessions, workshops, and presentations to customers and internal stakeholders to enhance their understanding and adoption of TiDB products.</div><div>- Maintain up-to-date knowledge of TiDB products, roadmaps, features, and industry trends.</div><div><br /></div><div>Qualifications</div><div>- Bachelors degree in Computer Science, Engineering, or a related field.</div><div>- Previous experience in technical account management, customer success, or consulting roles.</div><div>- Strong understanding of database and distributed system-related products and technologies.</div><div>- Excellent communication, collaboration, and problem-solving skills.</div><div>- Ability to manage complex technical projects and prioritize competing demands effectively.</div><div>- Certifications such as PMM Project Management Professional (PMP), PingCAP Certified TiDB Professional (PCTP), Oracle Certified Professional (OCP), and AWS Certified Solutions Architect - Professional, are a plus.</div><div>- Experience working with enterprise customers and managing stakeholder relationships is a plus.</div><div><br /></div>

PingCAP

Technical Account Manager

PingCAP

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