<div>Responsibilities</div><div>- Lead the implementation and deployment of database solutions at client sites. Configure databases, optimize performance, data migration, and ensure seamless integration with existing systems and applications.</div><div>- Provide ongoing technical support to clients, including troubleshooting issues, resolving performance bottlenecks, and addressing system failures. Collaborate with internal teams to escalate and resolve complex technical issues promptly.</div><div>- Engage with clients to understand their business objectives, challenges, and technical requirements. Provide expert guidance and recommendations on database architecture, configuration, and best practices.</div><div>- Create comprehensive documentation, including installation guides, configuration manuals, and troubleshooting procedures, to assist clients in using and maintaining their database solutions effectively.</div><div>- Record key issues encountered during work to assist colleagues in enhancing products and improving support experiences.</div><div>- Work with the TAM, Pre-Sales, Support, and RD teams to ensure customer satisfaction and success.</div><div><br /></div><div>Requirements:</div><div>- Bachelors degree or higher in computer science or a related field from a nationally accredited institution.</div><div>- 3 years or more of experience in database technical support or related roles.</div><div>- Proficiency in the operational mechanisms and management of relational databases such as MySQL/Oracle; experience with NoSQL, NewSQL, or related technologies is a plus.</div><div>- Familiarity with Linux/Unix operating systems, understanding of common database business system architectures, and strong experience in troubleshooting and handling major faults.</div><div>- Strong ability to learn quickly, excellent problem analysis and resolution skills, and the ability to work in a multi-threaded environment; capable of handling urgent situations proactively.</div><div>- Excellent communication skills, a strong sense of work responsibility, and a collaborative spirit within the team.</div><div><br /></div>

PingCAP

Professional Service/ Technical Support Engineer

PingCAP