Location: Remote Reports to: Manager of Integrations Department: ImplementationAbout PatientIQPatientIQ is a fast-growing healthcare technology company on a mission to improve patient outcomes through smarter, data-driven care. We work with healthcare providers, life sciences organizations, and research institutions to transform clinical insights into action. As we scale, we are investing in strong operational infrastructure to enable consistent, predictable growth across the commercial organization.Role OverviewAs an Integration Lead at PatientIQ you will be a valued member of the Implementation team who is primarily focused on building out integrations with new customers into the PatientIQ platform, establishing long-term customer relationships, and enabling our customers to be successful on the PatientIQ platform. This position requires a candidate who can work collaboratively with cross-functional teams and is experienced with HL7 Integrations and API development, as well as familiarity with FHIR protocols.What You’ll Do<ul> <li>Act as a mentor within the EHR Integration team to improve individual contributor capabilities, team best practices, and company understanding of customer EHR requirements.</li> <li>Manage a portfolio of customer integrations into the PatientIQ platform, including designing technical interface logic, process documentation and reporting on integration KPIs.</li> <li>Work closely with customers to identify integration requirements and establish design solutions that meet those requirements.</li> <li>Oversee the build, testing, and maintenance of HL7/API interfaces and workflows that connect various healthcare systems and applications to PatientIQ.</li> <li>Develop a trusted advisor relationship with customer technical project leads. </li> <li>Troubleshoot and resolve integration issues and provide technical support to customers regarding their integrations.</li> <li>Establish post-implementation adoption activities to closely monitor the functionality of the integrations and quickly resolve issues.</li> <li>Collaborate with Product and Engineering teams regarding customer feedback to shape our product roadmap regarding integrations.</li> <li>Serve as a customer advocate in driving industry best practices and the evolution of PatientIQ product and platform functionality. </li> </ul>What You Bring<ul> <li>3+ years’ experience working in customer integrations and/or working on the frontlines in a customer-facing role.</li> <li>Experience in healthcare, including knowledge of HL7 v2 and Electronic Health Records </li> <li>Experience managing multiple complex integration projects.</li> <li>Excellent written and oral communication skills.</li> <li>Strong analytical and reasoning skills.</li> <li>Demonstrated self-directed ability to manage simultaneous, complex engagements with minimal supervision.</li> <li>Skilled in advising customers in product best practices and optimal technical solutions.</li> <li>BA/BS degree required, ideally in Computer Science, Mathematics, or other quantitative fields. </li> </ul>Nice to Have<ul> <li>Experience working with various EHR vendors (Epic, Cerner, Athena, ModMed, Veradigm, etc.)</li> <li>Experience leading small and growing EHR integration teams.</li> <li>Basic understanding of SQL and interacting with production software databases</li> </ul>