Senior Process Optimization Manager (f/m/d)

PAIR Finance has been setting new standards in digital debt collection since 2016 - data-driven, empathetic and successful. With our AI-based technology, we analyze individual payment situations and design an automated but always personal approach. In this way, we not only enable higher repayment rates, but also maintain trust between debtors and our clients.

We are currently active in ten European countries and want to continue to drive this growth in the future - and thats why we are looking for a dedicated Senior Process Optimization Manager (m/f/d) for our Process Optimization team. Are you ready to take operational responsibility for our expansion and process automation?

You will work closely with the Team Lead Process Optimization and our COO and be an integral part of a four-person team. You will be responsible for projects in the Eastern Europe, Benelux and Nordics markets. You will analyze, prioritize and implement new operational setups with structural automation and clearly measurable successes.

• Go-to-Market (New Countries): 
  You take full ownership of launching new operational setups (e.g., communication, scoring, address validation, payment channels) and manage all stakeholders – internal and external – from kickoff to go-live. You are the go-to person for operational market expansion in Europe, especially the Nordics, Eastern Europe, and Benelux.
• Process Automation & Optimization: 
  You identify gaps in our provider landscape and existing setups, define requirements, and work with Tech to implement data-driven automation projects. Your focus: stable integrations, cost reductions, and measurable increases in VBR satisfaction or recovery performance.
• Vendor & Provider Management: 
  You manage international service providers in areas like communication, scoring, court and address data. You ensure that SLAs, interfaces, and reporting run smoothly. You drive feature negotiations, monitor performance, and lead RFPs or vendor evaluations when needed.
• Data-Driven Analysis & Reporting: 
  Together with BI and Product, you build dashboards and reports to monitor your initiatives. You evaluate business cases and prioritize projects based on clear, measurable KPIs.

• 5+ years of experience in project / process management, ideally in fast-paced, tech-driven environments (such as fintech, SaaS, consulting, or operations)
• Strong communication skills with a proven track record of managing cross-functional stakeholders
• Proficient in process modeling (e.g., BPMN) and producing thorough, structured documentation
• Comfortable working with data, including performing analyses, evaluating cost-benefit scenarios, and tracking KPIs
• Experience in procurement processes and negotiating contracts, particularly with technology vendors
• Fluent in English, both written and spoken

• Hands-on experience with business intelligence (BI) tools such as Grafana, Power BI, or Metabase
• Basic proficiency in Python or SQL for data querying and analysis
• Experience in working across international markets
• Understanding of GDPR and data privacy regulations, particularly in cross-border data environments
• German language skills are a plus

• Thriving, financially stable company
• Strong experienced international team to support and mentor you along the way, smooth onboarding process
• International team of 30+ nationalities with professionals and experts
• Flat hierarchy, transparent and appreciative feedback culture, monthly all hands meetings, annual feedback and evaluation cycle, regular 1-on-1s with your lead
• Well-structured onboarding process as well as supportive and welcoming colleagues
• Personal learning & development budget as well as German and English language courses
• Good salary for your strong performance
• Unlimited employment contract, flexible working hours and 28 vacation days for your work-life balance
• Company pension plan, partly covered Deutschlandticket (public transport) and access to “Corporate Benefits” voucher platform to ensure your full well-being
• Fun company summer and Christmas parties as well as regular team events
• This role is based in Berlin, and we have a hybrid working policy. Modern office near Uhlandstraße is complete with fresh fruit, muesli and drinks for a comfortable and enjoyable workplace