<div><span>Are you ready to dive into the world of a fast-paced tech startup? </span><b>Are you ready to change the world?</b><span> At PadSplit were disrupting the affordable housing industry by creating safe, attractive, and respectable co-living environments. If youre motivated by the conviction that working people should have a decent place to live, and want to do something about it, come join us!</span></div><div><br /></div><div><span>At PadSplit, our purpose is to solve our affordable housing crisis one room at a time while leveraging housing as a vehicle for financial independence. Our principles are </span><b>Care, Show it, Prove it</b><span>. We live out our principles by embodying our values: Empathy, Optimism, Intellectual Curiosity, Strong Work Ethic, High Integrity, Self-Awareness, and Compassionate Directness. </span></div><div><br /></div><div><span>Learn more about PadSplit </span><a href="https://youtu.be/6Z_3e19byw0">here</a></div><div><br /></div><div><b>The Role We Need:</b></div><div><br /></div><div><span>PadSplit is growing our Member Acquisition Team to help connect people with affordable, flexible housing options. As a Member Acquisition Agent, you will engage directly with prospective members through </span><b>inbound and outbound calls, SMS, and email</b><span>, guiding them from inquiry to move-in. You’ll play a key role in helping potential members understand how PadSplit works, identifying their housing needs, and ensuring a smooth, supportive experience throughout the process.</span></div><div><br /></div><div><b>The Person We Are Looking For:</b></div><div><br /></div><div><span>This role requires someone who can </span><b>manage their day efficiently</b><span> — balancing multiple communication channels, maintaining accurate records, and following up with leads promptly. You’ll be expected to </span><b>use manual trackers and internal tools effectively</b><span> to monitor your outreach, track member progress, and ensure no opportunity is missed. The ideal candidate is </span><b>organized, proactive, and detail-oriented</b><span>, with experience in both inbound and outbound environments. You take initiative, follow up consistently, and thrive in a fast-paced, performance-driven setting where clear communication and accountability make all the difference.</span></div><h3>Heres What Youll Do Day To Day:</h3><ul><li><b>Engage with Prospective Members:</b> Handle inbound inquiries and make outbound calls to help people find and book PadSplit rooms.</li><li><b>Guide Members Through the Process:</b> Answer questions, explain how PadSplit works, and assist members in completing their booking.</li><li><b>Follow Up and Close:</b> Reach out to leads via phone, SMS, and email to follow up on applications, payments, or pending documents.</li><li><b>Track and Update Records:</b> Use CRM tools (like HubSpot or Zendesk) to document conversations, update member records, and manage your pipeline.</li><li><b>Deliver Excellent Service:</b> Maintain professionalism and empathy with every interaction, ensuring members feel supported and confident in their housing decisions.</li><li><b>Meet and Exceed Goals:</b> Work toward daily and weekly performance targets, including connection rates, bookings, and quality scores.</li><li><b>Collaborate with Your Team:</b> Communicate effectively with your peers and leads to share insights, resolve issues, and continuously improve the member experience.</li></ul><h3>Heres What Youll Need To Be Successful:</h3><ul><li><b>Call Center Experience:</b> 2+ years of experience in a call center or sales environment handling both inbound and outbound calls.</li><li><b>Organization &amp; Self-Management:</b> Proven ability to manage your time, balance multiple channels (calls, texts, and emails), and stay productive in a remote setting.</li><li><b>Customer-Centric Mindset:</b> You care about helping people and can communicate clearly, empathetically, and confidently.</li><li><b>Tech Savviness:</b> Comfortable using CRM and communication tools (experience with HubSpot, Zendesk, or Kixie a plus).</li><li><b>Goal Orientation:</b> You enjoy working toward targets and improving your performance through feedback and data.</li><li><b>Adaptability:</b> You thrive in a fast-paced, changing environment and can adjust quickly as processes evolve.</li></ul><h3>The Interview Process: </h3><ul><li>Your application will be reviewed for possible next steps by the Hiring Manager.</li><li>If you meet eligibility requirements, the next step would be a video interview with a member of the PeopleOps team for about thirty (30) minutes.</li><li>If warranted, the next step would be a video interview with our Manager of Member Acquisition for forty-five (45) minutes.</li><li>If warranted, then we move to contract!</li></ul><div>Job Type: Full-time Independent Contractor</div>