<div>Oshi Health is revolutionizing GI care with a digital clinic model that provides easy, convenient access to an integrated and multidisciplinary care team that takes a holistic approach to diagnosing, managing and treating digestive health conditions. Oshi Health has been recognized by Modern Healthcare and Builtin as the recipient of Best Place to Work awards. This recognition highlights our dedication to creating a workplace environment that prioritizes our team, fosters inclusivity, and is committed to our mission. We take time to get to know each patient, develop a personalized, whole-person care plan that includes identification of symptom triggers and prescription of evidence-based interventions, including medications, dietary changes, and mental health support.  Our care is delivered virtually through our app, via secure messaging and telehealth visits.  When in-person diagnostics or procedures are needed, we take a concierge approach and coordinate access, care and follow up with local providers. For more information, visit us at:<a href="http://www.oshihealth.com/"> www.oshihealth.com</a>   Oshi Health will never contact job candidates via text message or any other messaging platform including WhatsApp, Signal, and Telegram. All official correspondence will occur through email. We will never ask you to share bank account information, cash a check from us, or purchase software or equipment as part of your interview or hiring process. If you have concerns, please reach out to <a href="mailto:careers@oshihealth.com">careers@oshihealth.com</a>, and we’ll confirm whether you’re engaging with one of our Oshi teammates!</div>Associate Director of Clinical Operations Do you thrive in a fast-paced, evolving environment, requiring creativity, resourcefulness, and adaptability? Are you passionate about healthcare and looking to revolutionize digestive care with cutting-edge technology? If so, you might be a perfect fit for our team of professionals dedicated to eliminating the impact of digestive health conditions through innovative GI care. The Role As an Associate Director of Clinical Operations at Oshi Health, you will play a critical role in shaping and scaling our virtual, integrated care model. You’ll support daily operations of a remote clinical team – including Advanced Practice Providers, Registered Dietitians, and Behavioral Health Providers – ensuring high quality, efficient, and patient -centered care delivery. In partnership with senior leadership, you’ll drive strategic initiatives, optimize clinical workflows, and support the development of team leaders to align with organizational goals. This role requires a collaborative leader who thrives in a fast-paced environment and is passionate about innovating in digital healthcare.  What you’ll do: <ul> <li>Oversee and support day-to-day clinical operations across three clinical teams in an virtual integrated care model: Advanced Practice Providers (APPs), Registered Dietitians (RDs), and Behavioral Health Providers (BHPs) </li> <li>Provide direct supervision to the Clinical Senior Managers leading each team, ensuring alignment with organizational goals and performance standards </li> <li>Serve as a key liaison between clinical operations leadership and frontline clinical staff, driving operational excellence and performance management </li> <li>Partner with the Senior Director of Clinical Operations to develop and implement strategic initiatives that enhance clinical service delivery, organizational objectives, and patient outcomes </li> <li>Proactively address and resolve clinical and employee relations issues, providing guidance and support to Clinical Senior Managers on sensitive employee relations matters (in collaboration with people operations), change management, and helping manage provider performance metrics. </li> <li>Collaborate cross-functionally with other departments (e.g., Practice Operations, People Operations, Quality) to support operational improvements and organizational change initiatives. </li> <li>In partnership with clinical leadership, practice ops, and people ops, continue to refine and improve overall clinical metrics to ensure they align with organization-wide goals and initiatives, but are fair, attainable, and motivating to clinicians and promote a best-in-class patient experience. </li> <li>Analyze clinical workflow processes to identify opportunities for innovation, standardization, and scalability within the virtual care model </li> <li>Support the development of professional growth pathways and performance evaluation frameworks for clinical staff across disciplines </li> </ul> Who you are: <ul> <li>Proven experience in clinical operations management, preferably within a virtual healthcare environment </li> <li>Minimum 3–5 years of direct people management experience, including performance coaching and disciplinary processes </li> <li>Demonstrated ability to lead diverse clinical teams and drive alignment across interdisciplinary care providers </li> <li>Strong analytical and strategic thinking skills with the ability to balance clinical quality, operational efficiency, and employee experience </li> <li>Excellent communication and interpersonal skills; adept at managing up, down, and across an organization </li> <li>Bachelor’s degree required; advanced degree in healthcare administration, public health, or a clinical discipline preferred</li> </ul> We make healthcare more equitable and accessible: <ul> <li>Mission-driven organization focused on innovative digestive care.</li> <li>Thrive on diversity with monthly DEIB discussions and activities.</li> <li>Virtual-first culture: Work from home anywhere in the U.S.</li> <li>Live our core values: Own the outcome, Do the right thing, Be direct &amp; open, Learn &amp; improve, Team, Thrive on diversity.</li> </ul> We take care of our people: <ul> <li>Competitive compensation and meaningful equity.</li> <li>Employer-sponsored medical, dental, and vision plans.</li> <li>Access to a “Life Concierge” through Overalls, because we know life happens.</li> <li>Tailored professional development opportunities to help you grow.</li> </ul> We rest, recharge, and re-energize: <ul> <li>Unlimited paid time off — take what you need, when you need it.</li> <li>13 paid company holidays to power down.</li> <li>Team events, such as virtual cooking classes, games, and more.</li> <li>Recognition of professional and personal accomplishments.</li> </ul> Oshi Health’s Core Values: <ol> <li>Own the Outcome</li> <li>Do the Right Thing</li> <li>Be Direct &amp; Open</li> <li>Learn &amp; Improve</li> <li>TEAM - Together Everyone Achieves More</li> <li>Thrive on Diversity</li> </ol> Oshi Health is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. At Oshi, we determine salary ranges using market benchmarking and a geo-neutral compensation philosophy—your pay is based on the role and level, not your location.We believe in offering competitive compensation that reflects your unique skills, experience, and qualifications. While the salary range provided outlines the potential earning scope for this role, final offers are tailored to each candidates expertise, contributions, and alignment with internal equity among peers in similar roles. Oshi utilizes the entire compensation range, and we expect candidates offered positions with our company to fall widely throughout the range.The candidate we hire may have more experience (or less) than what is outlined in this job description. If that’s the case, an updated level and salary range will be shared during the hiring process.<div><div><div>Compensation Range</div><div>$125,000—$140,000 USD</div></div></div><div>  Note: This job description serves as a general overview and may be subject to change based on organizational needs and requirements. Oshi Health is an equal opportunity employer that is committed to creating a diverse work environment. To do that, we champion a workplace where each and every person is treated with dignity and respect and is valued for their unique perspective and contributions. Oshi Health’s policy is to maintain a working environment that encourages mutual respect, promotes harmonious and congenial relationships between employees, and is free from all forms of discrimination and harassment of any employee (or applicant for employment or service provider) by anyone, including supervisors, co-workers, vendors, or clients. Harassment and discrimination in any manner or form is expressly prohibited. There is no tolerance for discrimination or unequal treatment of any kind on the basis of race, color, religion, creed, gender, sex, sexual orientation, gender identity or expression, pregnancy, sexual and reproductive health decisions, national origin, age, disability, genetic information, marital status or civil partnership/union status, familial status, military or veteran status, predisposition or carrier status, domestic violence victim status, alienage or citizenship status, unemployment status, sexual violence or stalking victim status, caregiver status, or any other characteristic protected by law. This practice applies to all terms, conditions and privileges of employment including, but not limited to, recruitment, selection, promotion, demotion, transfer, layoff, rehire, termination of employment, development and training, compensation, benefits and retirement. For more information, visit us at<a href="http://www.oshihealth.com/"> www.oshihealth.com</a>  </div>