<div><b>The Customer Success Team’s Mission</b></div><div><span>We exist to empower our customers to connect with their prospects - and each other - in a more personal, human way. We partner with customers to understand their business, proactively solve challenges, and fuel innovation and transformation using Orum.</span></div><div><br /></div><div><span>We’re here to make sure our customers don’t just use Orum - they thrive with it.</span></div><div><br /></div><div><span>As a Customer Success Manager, you’ll own the entire post-sale customer journey - from onboarding and adoption to expansion and renewals. Think of this role as part mentor, part strategist, part product expert, and always a trusted partner.</span></div><div><br /></div><div><span>You’ll work cross-functionally with Sales, Product, and Enablement to deeply understand your customers’ goals, design success plans, and ensure they’re continuously realizing value from Orum. Your success is measured by theirs - and you’re just as obsessed with outcomes as they are</span><b>.</b></div><div><br /></div><div><b>Salary: </b><span>OTE range of $85,000 - $95,000. If youre selected, well make an offer within this range that matches the experience youre coming with.</span></div><h3>What Youll Do:</h3><ul><li>Become a strategic advisor for your customers by understanding their goals, success metrics, and growth initiatives</li><li>Help customers unlock the full value of Orum through best practices, proactive guidance, and tailored solutions</li><li>Build deep relationships with key stakeholders, including executives, across your accounts</li><li>Identify risks early and rally internal teams to ensure successful outcomes</li><li>Stay up-to-date on Orum’s product and help customers adopt new features with confidence</li><li>Deliver consistent communication on customer health, goals, and progress</li><li>Create internal and external documentation, including customer success stories, onboarding templates, and best practices</li><li>Manage a portfolio of customers, driving retention and growth</li></ul><h3>What Were Looking For:</h3><ul><li>3+ years in a Customer Success role at a tech or SaaS company</li><li>Familiarity with sales engagement tools like Salesforce, Outreach, Salesloft, etc.</li><li>Track record of driving high renewal rates and uncovering upsell opportunities</li><li>Technical aptitude and curiosity. You love learning how products work and sharing that knowledge</li><li>Experience working cross-functionally to deliver customer outcomes</li><li>Strong communicator, both written and verbal</li><li>Comfortable with ambiguity and energized by a fast-paced, start-up environment</li><li>Passion for standardized processes that scale</li><li>A heart for customer success and a mind for strategic growth</li></ul><h3>Bonus:</h3><ul><li>Background in Sales Development or a related sales function</li></ul><div><b>Benefits</b></div><div>✨ Flexibility to work anywhere in the US</div><div>✨ Flexible Vacation Policy</div><div>✨ Meaningful stock options in Orum</div><div>✨ 30+ paid holidays annually, including observed holidays, the first Friday of every month off and a two-week year-end holiday break.</div><div>✨ 90% coverage for employees and dependents for healthcare, dental, and vision insurance plans</div><div>✨ Maternity + Paternity leave</div><div>✨ Comprehensive Life &amp; Disability package</div><div>✨ $1k equipment reimbursement for work-related items thats yours to keep</div><div>✨ Company retreats and meetups for all employees to connect in person</div><div>✨ Company ERG - Women Of Orum (WOO)</div>

Orum

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