About the role<ul><li>The Onboarding Team is composed of Onboarding Architects (OAs) - Associate, Intermediate, Senior. Most onboarding activities are customer-facing, with OAs helping and advising our customers on how to efficiently use Orderful while onboarding their partners as fast as possible. Associate Onboarding Architects are responsible for onboarding SMB customers. They can provide basic training to customers and specialize in setup and testing activities.</li></ul>What youll do<ul><li>Own Customer OnboardingSuccessfully onboard customers to the Orderful platform through a consistent, scalable onboarding process. This includes:<ul><li>Gathering requirements and testing partnerships on behalf of customers</li><li>Educating/training customers on how to successfully onboard using Orderful</li><li>Advising customers on requirement gathering on their EDI integration</li><li>Troubleshooting, resolving customer issues related to onboarding</li><li>Ensuring the customer is progressing through onboarding and hitting the milestones of each onboarding phase</li><li>Building a relationship with customers</li></ul></li><li>Be a Champion for Continual Product Improvement<ul><li>Provide your expertise and opinion, both internally and externally, to improve Orderful’s product and process.</li><li>Identify, formalize, categorize and escalate product feedback from customers</li></ul></li></ul><div>About you</div><ul><li>You’ve worked in EDI as a business analyst or EDI integrator. You know how to set up or test an EDI implementation with a partner. You understand and have experienced most EDI pain points when onboarding a new partner and you’re ready to tackle the EDI problem with a product mindset and using modern technology. Your Qualities:<ul><li>Technical - you are curious and love learning how things work, especially technology</li><li>Analytical - you are a logical and thoughtful problem solver</li><li>Pursue Quality - you are constantly seeking to improve yourself and the system around you</li><li>Bias Towards Action - you can take direction and run with it on your own. You love doing.</li><li>Excellent Communicator - you are able to describe technical problems in a simple way and you are an empathetic listener</li><li>Continually improving - you find ways to progress, automate in everything that you do</li></ul></li></ul><div>Qualifications</div><ul><li>1-2+ years of supply chain/EDI experience working in software or a technical field</li><li>Understanding of EDI guidelines and processes</li><li>Familiarity with EDI communication channels: AS2, SFTP/FTP, etc.</li><li>Experience working in a fast paced (preferably startup) environment</li><li>Familiarity with X12/JSON and SORs/ERPS/CRMs Bonus Skills<ul><li>Familiarity with RESTful APIs and Integrations</li><li>Ability to dive into the data using SQL, Tableau, and/or other methods</li><li>Coding experience with any language (e.g. Javascript, Python)</li><li>Undergraduate degree in a relevant discipline in Business, Logistics, IT or Computer Science</li></ul> </li></ul> At Orderful, one of our core values is building a great community. We are looking for strong, diverse, and supportive team members. We welcome everyone to apply. Come join our team, where we celebrate differences, play to our strengths, and encourage growth!