<div>More than one million people in the United States today are fighting blood cancer. While a traditional <a href="https://www.mayoclinic.org/tests-procedures/allogeneic-stem-cell-transplant/pyc-20384863">allogeneic stem cell transplant</a> has been the best hope for many, the transplant itself can prove fatal or lead to serious conditions, such as graft vs. host disease. Orca Bio is a late-stage biotechnology company redefining the transplant process by developing next-generation cell therapies with the goal of providing significantly better survival rates with dramatically fewer risks.<b> </b><span>With our purified, high-precision investigational cell therapies we hope to not only replace patients blood and immune systems with healthy ones, but also restore their lives.</span></div><div><br /></div><div><span>The </span><b>Case Management Lead</b><span> will lead the day-to-day operations of Orca Bio’s case management function supporting Orca-T, our investigational high-precision cell therapy. This individual will oversee a team of Cell Therapy Case Managers and be responsible for ensuring efficient, accurate, and empathetic case coordination across treatment centers.</span></div><div><span> </span></div><div><span>You will play a key role in building Orca Bio’s customer service model during launch readiness, developing SOPs, defining service expectations, and establishing the infrastructure for a scalable order management function. This role is ideal for someone who thrives in a launch-phase environment and is excited to shape how Orca Bio partners with treatment centers at every touchpoint of the therapy journey.</span></div><div><span> </span></div><div><b>Location: </b><span>preferential treatment will be given to candidates located near one of Orca Bio’s offices in California.</span></div><h3>Essential Duties &amp; Key Responsibilities</h3><ul><li><b>Team Leadership &amp; Daily Operations:</b></li><li>Oversee the daily operations of the case management team, including case assignment, workflow monitoring, coverage, and adherence to service level expectations.</li><li>Create and manage the staffing and scheduling model for the order management/case management function, ensuring optimal patient throughput and site experience.</li><li>Monitor case activity, respond to escalations, and provide real-time support to case managers and treatment centers.</li><li>Lead daily huddles, ensure timely internal communication, and reinforce best practices and SOP compliance.</li><li>Foster a high-performance, best-in-class, service-oriented, and a supportive, cohesive culture within the team. </li><li><b>Launch Readiness &amp; Continuous Improvement:</b></li><li>Collaborate with Commercial and Technical Operations leadership to define the Orca-T customer service model, including workflows, team structure, escalation protocols, and cross-functional handoffs. </li><li>Define, draft and continuously refine case management SOPs, work instructions, and training materials.</li><li>Contribute to the design and implementation of Orca Bio’s commercial ordering platform.</li><li>After launch, track and report on key performance indicators, identifying trends and opportunities for team optimization.</li><li>Partner with cross-functional  stakeholders to resolve operational gaps and improve case handling efficiency.</li></ul><h3>Minimum Requirements</h3><ul><li>5–8+ years of experience in patient case management, order coordination, transplant operations, or healthcare call center leadership, preferably in cell or gene therapy, oncology, or complex therapeutics.</li><li>At least 2 years in a team lead or supervisory capacity, with responsibility for scheduling, coaching, mentoring, and daily operations.</li><li>Player-coach mentality.</li><li>Strong understanding of treatment center workflows, transplant coordination, apheresis, and chain-of-identity logistics.</li><li>Excellent interpersonal skills with a service-first mindset and calm, solution-oriented approach to escalation management.</li><li>Strong organizational and problem-solving skills with the ability to work under pressure in a launch-phase environment.</li><li>Experience with call center structure, shift design, or customer service models is a plus.</li></ul><div><b>Who we are</b></div><div><br /></div><div>We are driven by a passion for science and compassion for patients. We act with urgency to ensure our treatments are one day accessible to all who need them.</div><div><br /></div><div>We live by our core values of passion, courage, and integrity. Excellence in our work means the chance to unlock a better quality of life for our patients, and with that comes tremendous responsibility.</div><div><br /></div><div>We innovate on a path that hasn’t been paved. We embrace an entrepreneurial spirit and take calculated risks to achieve our mission. We aren’t afraid to ask “why not” and challenge the status quo.</div><div><br /></div><div>We maintain a start-up culture of camaraderie and leadership by example, regardless of title.</div><div><br /></div><div>We’re proud to be an equal opportunity employer, and recognize that celebrating our differences creates stronger, lasting solutions that better serve our team, our patients and their healthcare providers.</div><div><br /></div><div><b>Notice to staffing firms</b></div><div><br /></div><div>Orca Bio does not accept resumes from staffing agencies with which we do not have a written agreement and specific engagement for a particular opening. Our employment activities, inquiries and offers are managed through our HR/Talent team, and all candidates are presented through this channel only. We do not accept unsolicited resumes, and we rarely outsource recruitment.</div>