<div><b>Oomnitza</b> offers the industry’s most versatile Enterprise Technology Management platform that orchestrates and automates key business processes for IT. Our SaaS solution, with agentless integrations, best practices and low-code workflows, enables enterprises to leverage their existing infrastructure systems and automate processes such as offboarding, onboarding, audit readiness, refresh forecasting and more, thereby reducing reliance on error-prone manual tasks and tickets. We help some of the most well-known and innovative companies to improve efficiency, expedite audits, mitigate cyber risk and eliminate redundant IT spend. </div><div><br /></div><div><span>As a Customer Success Manager, you are passionate about helping technology teams leverage the Oomnitza platform and knock down any hurdles blocking your customer’s success.</span></div><div><br /></div><div><span>We need a talented and motivated Customer Success Manager to manage a dedicated book of customers. As the Customer Success Manager you’re passionate about helping technology teams elevate their business processes and comfortable wearing many hats. </span><b>We are looking for this person to be West Coast based and work Pacific hours. </b></div><h3>Responsibilities:</h3><ul><li>Own and nurture customer relationships, serving as the primary point of contact to ensure customer satisfaction and long-term engagement.</li><li>Drive gross revenue retention by proactively managing an assigned book of business and identifying churn risks early.</li><li>Increase product adoption and value realization, ensuring customers fully leverage the platform’s features to meet their business objectives.</li><li>Identify expansion opportunities, working closely with sales and account teams to grow accounts through upsell and cross-sell initiatives.</li><li>Lead executive business reviews (EBRs), presenting progress, ROI, and strategic recommendations to senior stakeholders.</li><li>Develop and maintain Customer Success Plans, aligning customer goals with measurable outcomes and tracking progress over time.</li><li>Share best practices and thought leadership, guiding customers on industry trends and optimal product use.</li><li>Deliver ongoing product education, including new feature announcements and enablement sessions to drive continued adoption.</li><li>Act as the voice of the customer, gathering feedback and advocating internally to influence roadmap, features, and support.</li><li>Collaborate cross-functionally with sales, product, and support teams to ensure a seamless customer experience.</li></ul><h3>Qualifications:</h3><ul><li>Minimum 3 years in a strategically focused customer success role, ideally at a SaaS company </li><li>Business savvy with an ability to translate business needs into data and product requirements</li><li>Excellent verbal and written communication skills</li><li>Extremely strong presentation capabilities</li><li>Self motivated and comfortable in an ever changing agile environment</li><li>Basic understanding of API’s/Web Services and how they function</li><li>Intermediate knowledge of complex technology user workflows </li><li>Knowledge and basic triage ability of HTTP Error Messages</li><li>Strong Salesforce, PowerPoint, Word, Google Suite and Excel skills</li></ul><h3>What we can offer you:</h3><ul><li>Career Growth: Top performers will have an opportunity to help shape the team. Working directly with the founders to drive initiatives and create a structure that scales</li><li>Market-competitive salary + equity</li><li>A once-in-a-lifetime career opportunity to get onboard a fast-growing business that is venture-backed by Shasta Ventures, SYN Ventures and Riverside Acceleration Capital</li></ul><div><span>The base salary range for this position is: $100-115k</span></div><div><br /></div><div><span>Oomnitza recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law.</span></div>

Oomnitza

Customer Success Manager (West Coast)

Oomnitza

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