Manager, Route to Market Customer Success

Company Description

Job Description

About the role

• Route To Market (RTM) solutions are sophisticated research domains which brings huge utility to clients when placed with right understanding of product and client business.
• APAC is a developing market and NielsenIQ is looking for penetrating these product usages to bring our clients to next level of research usage and utilities
• These solutions are best in class research domain NielsenIQ pride globally

Responsibilities: 

• End-to-end project management and client consulting
• 100% client-facing and client-interactive role
• Build insight and present to clients
• Understand client business questions through constant interaction
• Ensuring projects are closed with client satisfaction by quality delivery & expectation management
• Clear understanding of Route to Market products
• Ability to link NielsenIQ solution to client business question and assist client to frame business questions better
• Internally get jobs done from cross team to get the raw data report on time (sending right scope / briefing/ managing timeline /and facilitating getting right output)
• Maintain clear chain of communication across internal team and client to have right expectation in place
• Industry: FMCG Manufacturer ; FMCG Retailers (MT +TT)

Qualifications

• 5 years of experience in any kind of insights and client-facing role
• Ability to make insights out of data
• Maturity to handle client communication andn engagement
• Expectation management both with clients and internal stakeholders
• Maturity to foresight and control end to end a project completion and deliver with quality
• Ability to understand research products well
• Experience working in FMCG industry is a preference
• Prior experience of working with NielsenIQ databases is referred. 

Additional Information

Remote-hybrid based role, must be physically located within job country and candidate must be a Country/Region Resident

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion