Committed to building the next generation of 100% software-based mobile networks, combining DevOps with telecommunications expertise, ng-voice is creating innovative mobile infrastructure solutions and making them accessible for operators and enterprises that want to deploy future-proof networks.    As part of the operation and delivery team, you’ll play a key role in shaping the voice of ng-voice. Together, we devise innovative strategies to grow ng-voices brand, attract new customers and keep existing clients excited about our products.   The role can be located in Malaysia.What you’ll do:<ul><li>Continuous operations of the solution.</li><li>Support client’s tech teams 24/7 via an online portal, phone, email, and chat.</li><li>Manage incidents to resolve all issues within the agreed SLA, including escalation to higher support levels when necessary.</li><li>Troubleshoot IMS Telco or Cloud-related issues.</li><li>Keep clients updated on the progress.</li><li>Continuously monitor the deployed solutions.</li><li>Continuously improve internal processes and KPI.</li></ul>Our Ideal new colleague:  <ul><li>Experience with Linux machines (setup, admin, operation).</li><li>Experience with networking infrastructures including routing, switching, firewalls, and load balancing techniques.</li><li>Debugging and tracing skills (Wireshark).</li><li>You are experienced with IMS.</li><li>Very good communication and customer handling skills.</li><li>Fluency in English.</li><li>Available to work in rotating shifts</li><li>Experience providing support to technical clients and their teams.</li></ul>  Nice to have:   <ul><li>Knowledge of signaling standards and protocols such as SIP and Diameter.</li><li>Experience with Kubernetes administration.</li><li>Worked with public clouds like AWS and GCP.</li><li>Experience in mobile networks (EPC and 5G). </li></ul>A little more about our culture and why you should join    <ul><li>Work-Life-Balance is a priority: Flexible working that suits you - we live and breathe a hybrid remote culture and dont mind where and when you work    </li><li>We are committed to building a diverse team that represents a variety of backgrounds, perspectives, and skills in a traditionally not very diverse industry   </li><li>We offer you the culture of a fast-growing start-up with the maturity of an enterprise company   </li><li>We are more interested in your experience and knowledge than formal degrees   </li><li>Entrepreneurial culture and flat hierarchies   </li><li>Mobility benefit, fitness benefit, language class benefit and wellness benefit (for full-time employees) </li><li>Home office budget (for full-time employees)</li></ul>#LI-MCI