<div><h3>Redefine the future of customer experiences. One conversation at a time.</h3> We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place.  <h3>Build Amazing - Deliver Amazing - Live Amazing - Be Amazing</h3>  </div>We’re looking for a highly skilled and hands-on Software Engineer (Generative AI) to join our applied AI team. You’ll work with cutting-edge open-source and proprietary LLMs (like LLaMA, Mistral, Claude, GPT-4o, etc.) to build, prompt, and orchestrate intelligent agents that are capable, reliable, and production-ready. This role is perfect for someone who has experience developing prompt chains, implementing tool-calling workflows, and debugging AI agents at scale. Key Responsibilities <ul> <li>Design, develop, and iterate on prompt strategies tailored to downloadable models and major APIs (LLaMA, Mistral, Claude, GPT-4o, etc.)</li> <li>Architect and implement RAG pipelines with a deep understanding of embedding models, retrievers, and context optimization techniques</li> <li>Create prompt chains and tool-calling workflows for dynamic agent behavior using Responses API and similar frameworks</li> <li>Design, test, and deploy foolproof agent architectures using OpenAI tool calling and agent protocol layers</li> <li>Write robust Guardrails and control flows for agents to prevent unintended behaviors and ensure task compliance</li> <li>Debug and maintain agent codebases, ensuring reliability and scalability of deployed services</li> <li>Apply basic knowledge of OpenAI Operator and related orchestration tools to manage agent lifecycle</li> <li>Collaborate with researchers and infra teams to optimize prompt efficiency and latency</li> </ul> Must-Have Qualifications <ul> <li>3 - 5 years of experience in AI engineering, prompt engineering, or applied ML roles</li> <li>Proven experience working with both downloadable open-source models and hosted APIs</li> <li>Strong knowledge of LLM prompt design patterns, prompt chaining, and failure handling</li> <li>Ability to build agent systems that are secure, auditable, and self-healing</li> <li>Good coding and debugging skills in Python (or relevant stack) with focus on AI orchestration</li> <li>Familiarity with agent deployment pipelines, containerized environments, and CI/CD flows</li> </ul> Tech Stack We Use <ul> <li>Python, FastAPI, LangChain / LlamaIndex</li> <li>OpenAI, Anthropic, HuggingFace</li> <li>Vector DBs (Weaviate, Pinecone, Qdrant)</li> <li>Responses API, OpenAI Operator, A2A SDK</li> <li>Docker, GitHub Actions, GCP/AWS</li> </ul> Bonus (Nice-to-Have Skills) <ul> <li>Experience building agents from scratch, especially with agent transfer logic and persistent memory</li> <li>Understanding of Model Context Protocols and how to integrate them into multi-agent LLM stacks</li> <li>Familiarity with A2A SDK for agent-to-agent communication and delegation</li> <li>Hands-on experience with LoRA / QLoRA techniques for fine-tuning GPT-style models on downstream or domain-specific tasks</li> <li>Experience with vector DBs, context compression, or multi-turn reasoning at scale</li> </ul> Nextiva DNA (Core Competencies) Nextiva’s most successful team members share common traits and behaviors: <ul> <li>Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success.</li> <li>Critical Thinker: Understands the why and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies.</li> <li>Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams.</li> </ul> Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidates qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. <ul> <li>Medical 🩺 - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity.</li> <li>Group Term &amp; Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible &amp; external means. <ul> <li>Coverage Type - Employee Only</li> <li>Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000</li> <li>Free Cover Limit - 1.5 Crore</li> </ul> </li> <li>Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays</li> <li>Financial Security💰 - Provident Fund &amp; Gratuity</li> <li>Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives</li> <li>Growth 🌱 - Access to ongoing learning and development opportunities and career advancement</li> </ul> At Nextiva, were committed to supporting our employees health, well-being, and professional growth. Join us and build a rewarding career!  Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on <a href="https://www.instagram.com/nextiva/">Instagram</a>, <a href="https://www.instagram.com/nextiva_mexico/">Instagram (MX)</a>, <a href="https://www.youtube.com/c/nextiva/videos">YouTube</a>, <a href="https://www.linkedin.com/company/nextiva/posts/?feedView=all">LinkedIn</a>, and the <a href="https://www.nextiva.com/blog/">Nextiva blog</a>.  #LI-SR1  #LI-Hybrid

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