Job Summary

NetApp Data ONTAP®, the leading storage operating system in the world, enables secure management of petabyte-scale enterprise on-premise and cloud storage. With customers around the world, delivering exceptional support is essential.

In this role you will be a member of the Continuous Product Engineering (CPE) team providing top-tier software engineering support to global customers, with a primary focus on US customers using NetApps on-premise and hybrid cloud storage solutions.

As a member of the CPE team, you will provide engineering support to customer and field support staff, bringing your troubleshooting and debugging skills to bear against complex and challenging issues involving NetApp and other vendor products. Strong communication skills, both written and verbal, are an essential part of this role to ensure rapid resolution and customer satisfaction.

You will respond to critical situations and ensure timely delivery of optimal results when customers have experienced an outage and/or where customer support is unable to provide resolution. You must be a “take-charge” professional, with demonstrated technical problem-solving skills, and have a strong customer service mindset. You will collaborate closely with and learn from senior engineers in CPE and development to ensure external clients needs are met. Finding the root cause of customer issues may involve careful examination of system logs, core analysis, system traces, network packet traces and Data ONTAP or other source code.

Your incredible ability to analyze problems and apply proper test tools and methods will create opportunities to improve the product and reduce future support costs. This is a regular daytime position but may entail some holiday, and/or weekend coverage in order to meet customer requirements.

Job Requirements

Operational experience in setting up and configuring Linux / UNIX-like systems
Experience in multi-threaded operating system software development at the kernel or driver level on Linux or other UNIX-like OS
Demonstrable programming experience in C, C++, C#
Script development experience in shell, Perl or Python
Debugging experience with GDB, WireShark, TCPDump or equivalent
Working knowledge of Microsoft Word, Excel, Visio, PowerPoint
Proven aptitude for learning new technologies
Excellent written and verbal communication skills
Excellent interpersonal communication and customer service skills
Ability to work successfully through complex issues in high stress situations

NOTE: The applicable candidate must be a US Citizen residing and working on US soil as a condition of employment.

Education and Experience

A Bachelors Degree, Masters degree or Ph.D. in Electrical Engineering, Computer Science, Math or related technical discipline; or equivalent experience is required.
Familiarity with basic concepts of computer architecture, operating systems, data structures and standard programming practices.
Demonstrated ability to have successfully completed multiple, moderately complex technical projects at the operating system level.

At a minimum, some experience, course or project work in one of the following:

Operating Systems: UNIX, Linux, Microsoft Windows
Embedded and/or Real-time systems
Filesystems such as VFS, NTFS, JFS, ZFS; and protocols such as NFS, CIFS/SMB, S3

Compensation:
The target salary range for this position is 105,995 - 157,740 USD. The salary offered will be determined by the candidates location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU’s), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why NetApp?

We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customers unique needs with a combination of fresh thinking and proven approaches.

We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.

If you want to help us build knowledge and solve big problems, lets talk.

Submitting an application

To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.

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