<h2>Company:</h2>Marsh McLennan Agency<h2></h2><p></p><h2>Description:</h2><p></p><p><b>JOB TITLE:</b> Senior Commercial Account Manager</p><p><b>JOB TYPE:</b> FLSA Non-Exempt</p><p></p><p><b>ESSENTIAL DUTIES &amp; RESPONSIBILITIES: </b></p><p><b>Documentation</b></p><p>Process documents necessary to maintain the Client Insurance Program, utilizing agency management system.  These duties include but are not limited to</p><ul><li>Generate surveys and  request renewal applications</li><li>Prepare Loss Summaries</li><li>Prepare Proposals for renewal terms</li><li>Initiate Premium Finance Requests</li><li>Issue Certificates of Insurance and Auto ID cards</li><li>Prepare Schedules of Insurance for delivery to client</li><li>Prepare policies for delivery to client</li><li>Process Policy Audits and Monthly Reports</li><li>Identify and resolve Accounting discrepancies</li><li>Create requests for changes to client’s coverages</li></ul><p></p><p><b>Teamwork</b></p><p>Function as team member of the Agency Workforce to ensure superior service to all MMA Clients. These activities include but are not limited to:</p><ul><li>Perform tasks assigned as part of the Agency Standard Service Plan</li><li>Attend meetings with Risk Management Team as appropriate.</li><li>Manage client’s use of Certificate program, conducting training of client as needed.</li><li>Treat clients, prospects, and company employees with courtesy and respect. </li><li>Contribute to a team approach toward meeting goals and providing excellent client service.</li><li>Coordinate and monitor usage and quality of outsourcing teams</li><li>Seen as a mentor and subject matter expert (a recognized “go-to” person)</li><li>Liaison for other Account Managers on coverages and processes</li><li>May take the lead on quality check/training of new colleagues</li><li>Strong cooperation and effective communication with clients, vendors and co-workers.</li><li>Ability to service clients effectively through problem solving, confidentiality, diplomacy, sensitivity and tactfulness</li><li>Other duties as requested by members of Service Team</li><li>Act as lead when the Account Executive is absent</li></ul><p></p><p><b>Technical Expertise</b></p><p>Demonstrate the technical expertise to assist in maintaining the Client Insurance Program.  These duties include but are not limited to:           </p><ul><li>Power user or go-to expert on several systems or technical skill sets</li><li>Complete Kaplan Pictorials</li><li>Have insurance designations of CISR or equivalent</li><li>Verify accuracy of endorsements and invoice as necessary</li><li>Strong comprehension of Insurance Contract requirements for Certificates</li><li>Communicate with insurance carriers as needed</li><li>Communicate with clients as needed</li><li>Responsible for entire management of one to two accounts.</li><li>Utilize carrier online rating programs as necessary.</li><li>Participate in Position Rotation</li><li>Subject matter expert, demonstrating superior skills and proficiencies with internal procedures and systems (Sagitta, ImageRight, eMMA, etc.)</li><li>Demonstrate success in servicing multiple client renewals</li><li>Proven expert proficiency validated by Trainer and Manager</li></ul><p></p><p><b>REQUIREMENTS: </b></p><ul><li>Education:  College Degree, preferred</li><li>Have or obtain P&amp;C License within 14 days of hire</li><li>(Internal) completed Kaplan Pictorials, ACSR or CISR Designation and CIC Designation</li><li>60+ months as an Account Manager preferred</li><li>Ability to multi-task, prioritize work, and possess basic word processing and spreadsheet computer skills.</li><li>Operational knowledge of various Windows-based application programs such as Excel and Word</li><li>Willing to work overtime due to cyclical nature of business.</li><li>Masters all analyst duties and demonstrated proficiency and how to research and access Best Practices. </li></ul><p></p><p></p><p><i>We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. Marsh &amp; McLennan Agency offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: </i><a href="http://marshmma.com/careers" target="_blank"><i>http://marshmma.com/careers</i></a><i>.  </i></p><p></p><p></p><h3></h3><p></p><h3></h3><p></p><h3></h3><p></p><h3></h3><p></p><h3></h3><p></p><h3></h3><p></p><p></p><p></p><p></p><p></p><p></p><p></p>

Marsh McLennan

Sr. Commercial Account Manager

Marsh McLennan

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