Client Support Specialist, Employee Health & Benefits 3 Locations

Company:

Marsh McLennan Agency

Description:

Client Support Specialist, Employee Health & Benefits

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Client Support Specialist for the EH&B team at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC).

A day in the life.

A Client Support Specialist within the Employee Health & Benefits team is an integral team member who supports the Account Management and Sale teams with high quality work product to ensure client needs and expectations are met.  The Client Support Specialist can expect on the job training, mentorship, career pathing and general support from both management and team members.

Your day-to-day responsibilities include the following:

• Coordinating and completing the marketing process for new and renewal group business, including compiling census data, benefit plans, rates, experience, soliciting quotes, monitoring bid requests, corresponding with carriers, and preparing complex cost sheets according to the marketing process and workflow guidelines outlined in the Resource Guide.
• Supporting preparation of client communication materials used in Strategic Planning, Renewal and/or Quarterly Claim Reviews, Open Enrollment meetings, Stewardship, Capabilities or Finalist presentations, and any other client facing interactions during the year.
• Providing strong customer service to clients, including directing or responding to client telephone calls and emails.
• Clearly demonstrating compliance with all processes, procedures, workflows and documented standards to deliver accurate materials in a timely manner.

Our future colleague:

We’d love to meet you if your professional track record includes these skills:

• At least a year or more of experience within the insurance industry, ideally in a brokerage or agency setting and focused on employee benefits
• Effective oral and written communication as well as relationship building skills are essential
• High level of proficiency with Microsoft Office products, including Word, Excel and PowerPoint
• Exceptional time management and organization skills 
• An active insurance license or willingness to obtain relevant license within 3 months of employment

This is definitely a plus, but not required to apply:

• Bachelor’s Degree in Risk Management, Business Administration or other relevant program

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.

Some benefits included in this role are:

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid work
• Charitable contribution match programs
• Stock purchase opportunities

To learn more about a career at MMA, check us out our website or flip through recruiting brochure.

Follow us on social media to meet our colleagues and see what makes us tick:

• Instagram
• Facebook
• X
• LinkedIn

Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

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The applicable base salary range for this role is $40,200 to $74,900.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.