<h2>Company:</h2>Marsh<h2></h2><h2>Description:</h2>We are seeking a talented individual to join our Benefits Operations team at Marsh McLennan. This role will be based in México city. This is a hybrid role that has a requirement of working at least three days a week in the office. The Benefits Operations Senior Analyst You will be responsible for providing excellent customer service, managing the quality of processes, providing support to team members, and maintaining strong relationships with clients.We will count on you to:<ul><li>Review client process documentation to ensure alignment with best practices (ad hoc)</li><li>Support agents on complex tasks and advise on ways of working and best practices</li><li>Conduct process reviews to improve efficiency and quality continuously</li><li>Perform regular quality checks according to team targets and provide feedback/ reports on quality monitoring</li><li>Manage and deliver training sessions for new joiners and existing employees</li><li>Ensure compliance with legislative requirements and adherence to agreed processes</li><li>Submit regular reports on team performance, training progress, and feedback surveys</li><li>Attend meetings and support escalations from a ways of working &amp; best practice perspective (ad hoc)</li></ul>What you need to have:<ul><li>Bachelors degree in accounting, quality management or similar fields.</li><li>Minimum of 3 years of experience in quality assurance.</li><li>Advanced Microsoft Word, Microsoft Excel skills and Microsoft PowerPoint.</li><li>Excellent experience with training delivery and content creation</li><li>Intermediate experience on conducting quality reviews on agents</li><li>Advanced knowledge in creating Visio Flow &amp; checklists</li><li>Excellent experience in working with working knowledge of learning platforms (Talent LMS /Confluence /Degreed/SharePoint)</li><li>Experience in mentoring or coaching others</li><li>Experience on administration and benefits knowledge desired</li><li>Familiar with the incident management framework</li></ul>What makes you stand out:<ul><li>Analytical and decision-making skills.</li><li>Documentation of vulnerabilities.</li><li>Attention to multicultural teams.</li><li>Ability to work independently and follow up on processes.</li></ul>Why join our team:<ul><li>We help you be your best through professional development opportunities, interesting work and supportive leaders.</li><li>We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.</li><li>Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.</li></ul>Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.<h3></h3><h3></h3>Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.<h3></h3>Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.<h3></h3><h3></h3><h3></h3>