Its fun to work in a company where people truly believe in what they are doing!

Neogen is looking to hire a Field Technical Service Representative who resides in California, Oregon, or Washington. As a member of the Field Technical Service Team, you will be involved in providing technical support to customers and sales representatives. Technical support involves technical demonstration, product installation and training, post-sale customer experience, and troubleshooting. This is a fully remote position with extensive travel. Candidates must be willing to travel up to 50% domestically

Principle responsibilities

Troubleshoot products, provide technical expertise, customer service and assistance to external customers
Collaborates with other functions to ensure customer requests are fulfilled
Provides effective communication to customers through the use of email and phone
Appropriately routes calls to other departments (ex. customer service, service center)
Perform follow up calls as required to external customers in a professional manner
Escalates customer issues to management
Participates in all reasonable work activities as assigned and deemed appropriate by management

Basic qualifications

4-year degree in chemistry, biology, food science or related field
2 years of experience with food safety and quality systems and/or microbiology or analytical lab environments
Excellent communication skills
Ability to learn new technologies / processes
Willing to travel (domestic) 50% of time
Live in one of the following states near an airport: California, Oregon, Washington

Preferred qualifications

Post-graduate degree in chemistry, biology, food science or related field
5 years of experience with food safety and quality systems and/or microbiology or analytical lab environment
Experience with diagnostics tests for the food industry
Customer service experience or sales experience
Bilingual - English and Spanish

Come Be Part Of A Mission that Matters!

From inside the farm gate to our dinner plates, Neogen protects the world’s food supply. Through a variety of animal healthcare products, to food safety solutions for dangerous bacteria, allergens, toxins, drug residues and much more, Neogen is there — and you can be too.