Manager, Operational Readiness, Technical Operations, Peacock

Company Description

NBCUniversal is one of the worlds leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Comcast NBCUniversal has announced its intent to create a new publicly traded company (SpinCo) comprised of most of NBCUniversals cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.

Job Description

Our Media Group portfolio is a powerhouse collection of consumer-first brands, supported by media industry leaders, Comcast, NBCUniversal and Sky. When you join our team, you’ll work across our dynamic portfolio including Peacock, NOW, Fandango, SkyShowtime, Showmax, and TV Everywhere, powering streaming across more than 70 countries globally. And the evolution doesn’t stop there. With unequalled scale, our teams make the most out of every opportunity to collaborate and learn from one another. We’re always looking for ways to innovate faster, accelerate our growth and consistently offer the very best in consumer experience. But most of all, we’re backed by a culture of respect. We embrace authenticity and inspire people to thrive.

We are seeking a highly organized and strategic Manager of Operational Readiness to lead and coordinate the end-to-end technology preparedness for large-scale events across Peacock and our partner video streaming platforms. This role plays a critical part in ensuring the scalability, reliability, and operational excellence of our global live events—working cross-functionally to align technology, operations, and executive reporting.

A strong candidate will have solid experience and a proven track record of delivering strategic large projects from planning to execution and be accountable for leveraging data, people, process, methodology, and technology to instill timely delivery.
 
High-level responsibilities include overseeing scope, requirements gathering, project management, project tracking and reporting, and anticipating and communicating risks and issues impactful to projects’ successful completion. 

In this role you are effective at working independently and must exhibit strong collaboration, interpersonal and communication skills as well as the ability to work across functional areas and effectively drive multiple project efforts concurrently.   You possess strong analytical, planning and organizational skills with an ability to manage competing demands. You are a proactive, creative, strategic thinker that is detail oriented and a problem solver.

Responsibilities Include, But Are Not Limited To

• Lead the end-to-end planning and execution of large-scale live events, coordinating across business, content, and technology teams to ensure operational readiness.
• Own and maintain the master calendar of critical events, managing timelines, dependencies, and milestones to keep all teams aligned.
• Oversee platform scaling and readiness, ensuring all critical components are properly sized, tested, and monitored to meet expected load and concurrency targets.
• Partner with Change Management to implement appropriate change freezes and restricted windows during high-impact events to protect platform stability.
• Collaborate with operations teams to update and maintain runbooks, escalations, and Event Bridge plans, ensuring coverage and clarity for real-time support during large events.
• Track and validate the implementation of new features and functionality, confirming operational best practices and clearly communicating risks to stakeholders.
• Prepare and deliver weekly executive-level reports, summarizing event readiness and risk mitigation plans.
• Provide project oversight and stakeholder engagement for multiple large-scale initiatives, including reporting on progress, blockers, and delivery metrics.
• Support process improvements through analysis of current workflows, identifying opportunities for automation, simplification, or enhanced reporting capabilities.

Qualifications

Qualifications/Requirements

• 5+ years of experience in operations, program management, or technical readiness—ideally within video streaming or live broadcast environments.
• Proven ability to lead large-scale event coordination and drive cross-functional execution across complex initiatives.
• Strong understanding of ITSM processes, runbooks/playbooks, observability tools, and cloud-based infrastructure.
• Skilled in executive communication and reporting, with the ability to articulate complex issues into clear, actionable insights.
• Highly organized, self-motivated, and capable of managing multiple priorities in a fast-paced environment.
• Strong problem-solving and analytical thinking, with a focus on strategic execution.
• Excellent collaboration skills, with the ability to build trust and influence across cross-functional teams.
• Proficient in tools like JIRA, Slack, PowerPoint, and SharePoint; experience with operational reporting tools is a plus.

Eligibility Requirements

• Interested candidates must apply on the NBCU career site http://www.nbcunicareers.com/ job
• Must have unrestricted employment authorization to work in the United Sates
• Must be 18 years or older
• Must pass a background investigation
• Willingness and ability to provide off-hours support during major live events
• Ability to travel as required

Desired Characteristics

• BA/BS in a relevant field such as Business Administration, Information Systems, Engineering, Communications, or a related discipline required.
• PMI certification (PMP, PMI- ACP), SAFe/Agile or other relevant project management certifications are beneficial

This position is eligible for company sponsored benefits, including medical, dental, and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $110,000 - $145,000 (bonus and long-term incentive eligible).

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversals policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. 

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations by emailing AccessibilitySupport@nbcuni.com.

For LA County and City Residents Only:  NBCUniversal will consider for employment  qualified applicants with criminal histories, or arrest or conviction records, in a manner  consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.