At Mr. Cooper Group, You Make the Dream Possible.

Our purpose is simple: Keeping the dream of homeownership alive. As a Mr. Cooper Group team member, you play a big role in making that dream possible. Around here, we know our roles and work together, volunteer to make a difference, and challenge the status quo when needed. Everything we do is in the care and service of our teammates and our customers.

Join us and make the dream of home ownership possible!

This position is responsible for directly assisting customers in the mortgage lending process of home buying. You are responsible for answering inbound and outbound potential home buyers from a variety of lead sources. Full effort will be put into providing world class customer service to consumers, including education and guidance on the entire home buying and loan origination process.

You will build, work directly with, and manage strong relationships with buyer and listing realtor agents. A close working relationship with a team oriented approach with loan processors, underwriters, and funders is expected. A competitive, high performing individual and team culture with an approach to continuous improvement is expected.

Due to licensing restrictions, applicants must live within a 60 mile radius of office location: 11511 Luna Rd, Suite 200, Farmers Branch, TX 75234.

This position offers a home-centric hybrid work opportunity, with 3 days in the office and 2 days remote each week.

JOB COMPETENCIES:

Purchase Mortgage Professionals assist our existing portfolio clients with their home buying and selling needs
Field calls from various lead sources with a working knowledge of the various campaigns in order to drive a tailored customer experience.
Able to understand, communicate, and consult on various Mortgage Loan Program guidelines to customers and Real Estate Agents.
Able to understand, communicate, and consult on the entire loan origination process, through loan funding.
Able to consult customer on various loan options based off loan product guidelines and customers wants, needs, and benefits.
Able to effectively communicate Mr. Cooper Value Propositions to customers and Real Estate Agents.
Perform outbound calls to Prequalified and Pre approved customers with a working knowledge of the various campaigns in order to drive a tailored customer experience.
Willingness to take ownership of any customer escalation as the situation dictates thus ensuring a positive customer experience.
Participating in staff and team meetings along with taking part in mortgage training provided by management.
Establish and Maintain working relationships with Real Estate Agents.
Excellent interpersonal, written, and verbal communication skills.

QUALIFICATIONS:

High school diploma or GED or equivalent experience
1-2+ Years’ Experience as a licensed Purchase Loan Officer
Desire to work in and expand knowledge of Mortgage Industry
Desire to expand Customer Service, Sales and Consultation skillsets
Desire for a Career Path within Mortgage Industry
Ability to learn and work within technical systems, including Lead Management and Loan Origination Systems, and Microsoft Office products
Driven to work in a fast paced, high energy environment!

Mr. Cooper Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a protected veteran. EOE/M/F/D/V

Job Requisition ID:

023899

Job Category:

Sales

Primary Location City:

Farmers Branch

Primary Location Region:

Texas

Primary Location Postal Code:

75234

Primary Location Country:

United States of America

Additional Posting Location(s):