We are united in our mission to make a positive impact on healthcare. Join Us!

South Florida Business Journal, Best Places to Work 2024
Inc. 5000 Fastest-Growing Private Companies in America 2024
2024 Black Book Awards, ranked #1 EHR in 11 Specialties
2024 Spring Digital Health Awards, “Web-based Digital Health” category for EMA Health Records (Gold)
2024 Stevie American Business Award (Silver), New Product and Service: Health Technology Solution (Klara)

Who we are:

We Are Modernizing Medicine (WAMM)! We’re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMed is based in Boca Raton, FL, with office locations in Santiago, Chile, Berlin, Germany, Hyderabad, India, and a robust remote workforce with team members across the US.

ModMed is hiring a driven Patient Services Trainer to join our positive, passionate, and high-performing Patient Services team focused on delivering exceptional training and development experiences for our frontline healthcare support professionals. This is an exciting opportunity to lead workshops and onboarding efforts within a fast-paced Healthcare IT company that is truly Modernizing Medicine!

Your Role:

Create and lead training sessions and facilitate workshops for all Patient Services specialties as assigned, ensuring that all designated team members are trained in system processes and fully understand our products and services.
Utilize quality call interactions, nesting feedback sessions, low-performance KPI metrics, and client investigation forms to design and outline new training content and curriculum.
Lead onboarding processes for new hires, working closely with senior and lead specialists to deliver structured training using the PSS New Hire Onboarding Checklist.
Serve as a quality assurance coach for 3–4 Patient Services Agents, reviewing QA calls and providing constructive feedback during the nesting period.
Partner with supervisors and fellow trainers to continuously develop, evaluate, and enhance the training curriculum, including exploring the use of AI and resource applications to improve learning outcomes.
Maintain a strong floor presence to support the daily workflow processes and serve as a point of contact for internal teams.
Provide training to both onshore and offshore team members (including Omega consultants in Chile and Cebu, Philippines), conducting workshops for up to 15 people at a time.

Skills & Requirements:

High school diploma or equivalent combination of education and experience required.
2–3 years of experience in medical claims/billing and contact center environments required.
At least 1 year of training experience.
1 year of experience in people leadership or operations leadership.
Minimum of 1 year in reporting and data analysis.
Prior experience using AI or training technology tools.
Experience training both onshore and offshore teams.
Ability to effectively communicate, even when conveying unpopular decisions.
Strong decision-making capabilities, especially in the absence of detailed guidance or managerial input.
Proven ability to analyze training effectiveness and make data-driven adjustments to the curriculum.
Skilled in developing training tools and resources, with a continuous improvement mindset.

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ModMed Benefits Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits:

India

Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk,
Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees,
Allowances: Annual wellness allowance to support your well-being and productivity,
Earned, casual, and sick leaves to maintain a healthy work-life balance,
Bereavement leave for difficult times and extended medical leave options,
Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave,
Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind.

United States

Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,
401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
Generous Paid Time Off and Paid Parental Leave programs,
Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,
Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed,
Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,
Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles,
Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.

PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote interviews, and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (first.lastname@modmed.com). Please check senders’ email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website.